Role overview
Develop and maintain solutions for an HR Service Delivery platform, from design and configuration through integration, testing and deployment. The work spans employee-facing services, automated HR workflows and AI-enabled capabilities, with close coordination across HR, IT and other system owners.
Responsibilities
- Design and configure HRSD capabilities such as case and knowledge management, employee service portals and lifecycle events.
- Build and maintain integrations between the platform and HR systems, coordinating requirements with their owners.
- Automate HR processes using Flow Designer, business rules and platform APIs.
- Work with HR stakeholders to shape requirements, explain technical trade-offs and recommend maintainable solutions.
- Develop AI-supported employee service and case resolution features using platform generative AI capabilities.
- Test and document configurations, align changes with platform governance and security, and transfer knowledge to internal support teams.
Requirements
- At least three years of hands-on ServiceNow development and administration, with a strong HRSD focus.
- Demonstrated experience designing HRSD solutions, managing HR profiles and automating processes.
- ServiceNow HRSD certification.
- Scripting proficiency in JavaScript, HTML, CSS, XML and JSON.
- Experience building ServiceNow integrations with HR systems; real-time, service-specific integrations are especially relevant.
- Ability to work independently, solve problems and collaborate with stakeholders across time zones and development environments.
Nice to have
- Experience with AI coding assistants and adapting generated solutions for ServiceNow.
- Familiarity with multi-stage development environments such as Dev, Test, Stage and Prod.
Benefits and work setup
- Full-time, remote contract role based in Santa Clara, California.
- Listed pay is $65-75 per hour, with benefits and paid time off.