Senior Analyst (Dynamics 365)

Pulte Home Company, LLC; Tempe (AZ); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Pulte Home Company, LLC is seeking a Senior Analyst to analyze highly complex applications, websites, databases and systems, providing third-level support, testing and defect management. The role leads team initiatives while collaborating across IT projects with limited supervision.

The ideal candidate will serve as SME for Dynamics 365 (Customer Engagement) and Power Platform, applying advanced knowledge of business processes, integrations and data modeling to improve delivery and resolve

Formación

• Minimum 4–6 years of hands-on experience with Dynamics 365 Sales, Service, and/or Customer Insights modules
• Experience with Power Platform tools (Power BI, Power Automate, etc.)
• Strong business/system analysis experience and SDLC/Agile/Scrum knowledge

Responsabilidades

• Conducts analysis of business and system processes, data, integration, and reporting.
• Performs requirements gathering, testing, documentation, and defect management.
• Acts as SME for Dynamics 365 and Power Platform, providing third-level support.
• Configures Dynamics 365 to meet business needs and collaborates with cross-functional teams.
• Leads knowledge sharing and champions best practices and new tools.

Conocimientos

Dynamics 365 expertise

Power Platform

Business/Systems Analyst

SQL queries

Analytical thinking

Communication

Agile/Scrum

Educación

Bachelor's degree or equivalent experience

Herramientas

Dynamics 365

Power BI

Power Automate

Descripción del empleo

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the Dynamics 365 application (Customer Engagement), the Power Platform tools, and for technologies and integrations, and business processes.

Primary Job Responsibilities

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
• Serves as the application and technical subject matter expert.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
• Provides expertise on the resolution of the most complex system design and integration problems.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues.
• Troubleshoots highly complex production issues and acts as escalation point.
• Evaluates and follows through on issues and problems until resolved.
• Identifies and leads process improvement efforts within teams.
• Contributes to and champions best practices, methods, standards, and processes.
• Leads analysis for the evaluation and selection of new analysis solutions and tools.
• Leads knowledge sharing and understanding amongst the team.
• Configures Dynamics 365 to meet business requirements.
• Consults with other teams regarding technology solutions for business needs and/or problem resolution.
• Proactively engages with Microsoft's website/documentation to understand upcoming features.
• Uses their deep analysis skills to determine possible uses for new functionality.
• Perform other duties as assigned.

Career Level (P3)

• Organizational Impact: Works to achieve day-to-day objectives with significant impact on operational results within area of work. Works independently under limited supervision. May be responsible for entire projects or processes within area. Typically, responsible for coaching and reviewing the work of lower-level professionals.
• Leadership & Talent Management: May be responsible for providing guidance, coaching and training to other employees within functional area. May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product.

Knowledge & Experience

• Minimum high school diploma or equivalent (GED) required. Typically requires a university degree or equivalent experience and minimum 4-6 years of prior relevant experience.
• Requires broad knowledge of area typically obtained through advanced education combined with experience. May have practical knowledge of program or project management.

Required Skills

• Minimum 4 years of hands‑on experience with Dynamics 365 Sales, Service, and/or Customer Insights (Marketing) modules in the areas of configuration, administration, enhancement, and support of the platform.
• Minimum 4 years of experience with Power Platform suite of tools (Power BI, Power Automate, etc.)
• Minimum 4-6 years of experience required in a Business/Systems Analyst role.
• Experience writing SQL queries.
• Driven to see problems from a customer perspective; a sense of urgency to solve problems and enable solutions through the Dynamics 365 platform.
• Self‑motivated with strong commitment to team environment; team player who fosters collaboration.
• Thorough understanding of software development lifecycle and Agile/Scrum methodology.
• Keen attention to detail, strong organizational skills, and excellent written and verbal communication skills.

Preferred Licensing, Registration and/or Certifications

• Dynamics 365 Customer Service Functional Consultant (Exam MB-230)
• Dynamics 365 Customer Insights – Journeys (Exam MB-220)
• Power Platform Functional Consultant (Exam PL-200)
• Dynamics 365 Customer Experience Analyst Associate (Exam MB-280)

Physical Requirements

May require travel.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Here at PulteGroup: We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address) We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat) We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.) We will not request money as part of your interview or onboarding process If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [e-mail].

PulteGroup Employee Benefits

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage