MS Dynamics CRM Developer Job ID: 415373

Altraize; Northern (KY); Hybrid; USD 95.000 - 140.000; Vollzeit

Zusammenfassung

Altraize is seeking an experienced Dynamics 365 CE expert to design, configure, and optimize CRM solutions. You will work within an Agile backlog to implement comprehensive Dynamics 365 CE functionalities, including Customer Service Omnichannel, Unified Routing, and PCF-based customizations.

Strong .NET, React, Power Automate, and Power BI skills are required to drive integrations with back-office systems and payment gateways.

Qualifikationen

• 5+ years developing and configuring MS Dynamics 365 CE CRM.
• 3+ years configuring Dynamics 365 Customer Service including Omnichannel, Unified Routing, PCF.
• 7+ years .NET development with plug-ins for Dynamics CE.
• 3+ years REACT development experience.
• 3+ years Power Automate automation experience.
• 2+ years Power BI analytics experience.
• Familiarity with Agile methodologies and cross-functional teams.

Aufgaben

• Configure and develop MS Dynamics 365 CE CRM per Agile backlog.
• Collaborate with technical leads, PMs and stakeholders for delivery.
• Implement solutions with team; ensure alignment with functional needs.
• Integrate Dynamics 365 CE with contact center apps, portals, SAP, and payment gateways.
• Define functional requirements for integrations and ensure data flow across systems.
• Develop training programs and promote user adoption post-implementation.
• Support continuous delivery pipelines and ALM best practices.
• Lead team activities and maintain relationships with sponsors and clients.

Kenntnisse

5+ years Dynamics 365 CE CRM

3+ years REACT

3+ years Power Automate

2+ years PowerBI

7+ years .NET

Agile methodologies

Cross-functional collaboration

Ausbildung

MB-910 Dynamics 365 Fundamentals

MB-200 Dynamics 365 + Power Platform Core

PL-100 Power Platform App Maker Associate

MB-230 Dynamics 365 Customer Service Functional Consultant

PL-400 Power Platform Developer Associate

Tools

Dynamics 365 CE

PCF

Power Platform

Microsoft Teams

Jobbeschreibung

Description of Responsibilities

• Configure and develop the company's Microsoft CE CRM system based on the functional and technical tasks developed as part of an Agile Backlog process.
• Collaborate with technical leads, project managers, and other stakeholders to ensure successful project delivery.
• Work closely with and be a member of a team led as assigned by the company to implement solutions as defined.
• Support the Function Lead in the definition of functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
• Under the direction of the Microsoft CRM CE Sr Developer / Designer:
  • Ensure the seamless integration, best in class performance, and efficient data flow across systems.
  • Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions.
  • Promote user adoption through effective change management and support.
  • Provide ongoing support and optimization for Dynamics 365 CE solutions.
  • Identify and implement improvements to enhance system functionality and user experience.
  • Configure Dynamics 365 CE applications to meet specific business requirements.
  • Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, etc. for Omnichannel features.
  • Work with technical teams to ensure customizations and integrations are aligned with functional needs.
  • Build and work with Continuous Integration and Continuous Delivery Pipelines and operate within Application Lifecycle Management best practices, company Standards, and company Software Development Lifecycle documentation.
  • Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
  • Lead and participate in project team activities for system work efforts related to enterprise systems.
  • Work independently to accomplish the tasks and duties assigned.
  • Adhere to and follow all Company's standards, policies, and procedures.
  • Utilize various software and/or technology tools to perform job duties.

Required Versus Preferred Qualifications

Minimum Experience:

• 5+ years’ experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• 3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, PCF, etc.
• 7+ years of .Net experience writing plug in code for Dynamics CE.
• 3+ years of REACT experience.
• 3+ years of Power Automate experience.
• 2+ years of PowerBI experience.

Desired Skillset:

• Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
• Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers.
• Requires hands on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Familiarity with Agile development methodologies.
• Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.

Soft Skills:

• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to lead and collaborate with cross-functional teams.
• Detail-oriented with strong organizational and project management skills.

Additional beneficial skills include:

• Enterprise Business Solutions, specifically SAP projects
• ITIL / ITSM practices and methodologies

Certifications / Education

This role should have the following certifications:

• Dynamics 365 Fundamentals (MB-910).
• Microsoft Power Platform + Dynamics 365 Core (MB-200).
• Power Platform App Maker Associate (PL-100).
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
• Power Platform Developer Associate (PL-400)

This role should be working towards the following certifications:

• Power Platform Functional Consultant Associate (PL-200).
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
• MS Dynamics Fast Track recognized architect.
• Microsoft Most Valuable Professional (MVP) recognized.