Remote Customer Experience Manager

jobspromotor; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel benefits

Medical benefits

Health programs

401(k)

Job summary

American Airlines is seeking a Customer Service Manager for remote, work-from-home support. The role involves analyzing operational performance, building reports, and using SQL to manage data across large databases.

You will collaborate with vendor teams to meet staffing needs and present actionable insights to station leadership. Ideal candidates hold a college degree or equivalent experience, with strong interpersonal and analytical abilities, and proficiency in Excel, PowerPoint, and BI

Qualifications

• College degree in a relevant field or equivalent experience.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• SQL query skills and database knowledge.
• Strong interpersonal and analytical abilities.
• FAA background checks eligibility may be required.

Responsibilities

• Survey and analyze operational performance data.
• Create reports using Excel, PowerPoint, and BI tools.
• Use SQL to query databases and work with large datasets.
• Collaborate with vendor staff to support staffing requirements.
• Present findings and recommendations to station management.
• Maintain daily, weekly and monthly reports.

Skills

Interpersonal skills

Analytical skills

SQL

Excel

PowerPoint

Education

High School

College degree in relevant field

Tools

SQL

Job description

American Airlines is seeking a Customer Service Manager for remote, work-from-home support. The role involves analyzing operational performance, building reports, and using SQL to manage data across large databases.

You will collaborate with vendor teams to meet staffing needs and present actionable insights to station leadership. Ideal candidates hold a college degree or equivalent experience, with strong interpersonal and analytical abilities, and proficiency in Excel, PowerPoint, and BI