Digital Product Analyst, AI-Driven CX

United Airlines

Chicago (IL)

In loco

USD 82.000 - 107.000

Tempo pieno

7 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Medical benefits

Dental

Vision

Life insurance

Disability insurance

Parental leave

Employee assistance

Commuter benefits

Paid holidays

Paid time off

401(k)

Flight privileges

Descrizione del lavoro

United Airlines is seeking a Digital Product Analyst for the Customer Contact Center, focusing on improving the digital product experience for customers and employees. You will partner with stakeholders to translate business needs into user stories, define future-state capabilities, and prioritize the product backlog to deliver measurable business value.

You will work with UX, Development, and QA to monitor progress, drive continuous improvement, and manage risks and dependencies.

Competenze

Bachelor’s degree required.
3–4 years of relevant experience in business analysis or digital product management.
Experience writing user stories and detailed requirements.
Excellent written and verbal communication.
Strong project management and problem-solving skills.
Proficiency with Microsoft Office.

Mansioni

Improve the customer and employee experience through digital product initiatives.
Own and prioritize the product backlog and support sprint processes.
Collaborate with UX, Development, QA to monitor progress and resolve obstacles.
Develop project plans and manage risks, dependencies, and issues.
Translate business needs into clear user stories and acceptance criteria.