Senior Analyst, Customer Insights & Reporting

Abercrombie & Fitch Co.; North Carolina; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive bonus program

401(K) savings plan with company match

Medical, dental and vision insurance

Paid parental and adoption leave

Work from anywhere

Job summary

Abercrombie & Fitch Co. is seeking a Senior Analyst – Customer Reporting to turn customer data into actionable insights that drive Marketing, Product, and Technology decisions. You will build scalable reporting, dashboards, and curated datasets.

The role requires strong analytics, data modeling, and collaboration across teams to ensure accurate, reliable customer reporting and self-service analytics.

Qualifications

• Experience in analytics, BI, or customer reporting.
• Strong proficiency with Databricks, Snowflake and Power BI.
• Ability to translate business needs into analytical solutions.

Responsibilities

• Design, develop, and maintain customer-facing and internal reporting solutions using Power BI and enterprise data platforms.
• Build data pipelines to ingest, transform, and load data for staging, analytics, and semantic layers.
• Create curated datasets and semantic models to support self-service analytics.
• Leverage Databricks, Snowflake, and related tech to prepare and optimize customer data.
• Analyze customer data to identify trends and performance drivers.
• Develop dashboards, scorecards, and reporting frameworks for stakeholders.
• Collaborate with Global Data & Insights and Technology to align with data architecture and standards.
• Partner with Product, Marketing, and Technology stakeholders to translate requirements.
• Drive data quality and reporting best practices.
• Communicate findings effectively to technical and non-technical audiences.

Skills

Analytical mindset

Cross-functional collaboration

Strong communication

Tools

Databricks

Snowflake

Power BI

Job description

Abercrombie & Fitch Co. is seeking a Senior Analyst – Customer Reporting to turn customer data into actionable insights that drive Marketing, Product, and Technology decisions. You will build scalable reporting, dashboards, and curated datasets.

The role requires strong analytics, data modeling, and collaboration across teams to ensure accurate, reliable customer reporting and self-service analytics.