Senior Analyst Business Systems

Socket.dev; Carmel (IN); On-site; USD 98,000 - 123,000; Full time

Benefits offered by this job

401k

Vacation and sick time

Annual bonus

Job summary

MISO manages the electricity superhighway in the Central U.S. The role focuses on representing G&I Operations, partnering with operators and tech teams to translate operational needs into strategic capabilities and product enhancements.

Responsibilities include leading process improvements, developing roadmaps for G&I tools, and ensuring actionable feedback drives adoption and reliability across Control Room initiatives.

Qualifications

• Bachelor’s degree in engineering or related field, or equivalent experience.
• 4–8 years of experience in power system operations, engineering, or a related field.
• Strong expertise in Generation & Interchange operations within a control room or reliability environment.
• Experience leading cross‑functional initiatives and process improvements.
• Analytical mindset with strong problem‑solving skills.
• Ability to influence without authority and collaborate across multiple teams.
• Strong communication skills with the ability to translate technical concepts into actionable insights.
• Proficiency with tools such as EMD, RTD, EMS, and OpLog; intermediate MS Office skills.

Responsibilities

• Provide operational support and serve as an expert on G&I tools, processes, and workflows.
• Identify inefficiencies and lead process improvements that drive reliability, consistency, and performance.
• Develop and maintain the operational vision and roadmap for G&I tools.
• Convert operator feedback and operational challenges into prioritized business requirements.
• Influence product strategy, design, testing, and adoption across Control Room technology initiatives.
• Facilitate after‑action reviews to identify root causes, track corrective actions, and embed lessons learned.
• Translate operational challenges into strategic recommendations for leadership and technology partners.
• Champion standardization and integration across Control Room applications to enhance the operator experience.

Skills

Power system operations

Cross-functional leadership

Analytical mindset

Communication

Influence without authority

Education

Bachelor’s degree in engineering

Tools

EMD

RTD

EMS

OpLog

MS Office

Job description

About the Role

As the central representative for G&I Operations, you will partner with operators, leadership, Product Owners, Application Support, and technology teams to identify challenges, define requirements, and lead enhancements across Control Room applications. You will play a critical role in ensuring the voice of operations is reflected throughout the product lifecycle, translating immediate operational needs into long-term strategic capabilities.

Key Responsibilities

• Provide operational support and serve as an expert on G&I tools, processes, and workflows.


• Identify inefficiencies and lead process improvements that drive reliability, consistency, and performance.


• Develop and maintain the operational vision and roadmap for G&I tools.


• Convert operator feedback and operational challenges into prioritized business requirements.


• Influence product strategy, design, testing, and adoption across Control Room technology initiatives.


• Facilitate after‑action reviews to identify root causes, track corrective actions, and embed lessons learned.


• Translate operational challenges into strategic recommendations for leadership and technology partners.


• Champion standardization and integration across Control Room applications to enhance the operator experience.

Required Education & Experience

• Bachelor’s degree in engineering or related field, or equivalent experience.


• 4–8 years of experience in power system operations, engineering, or a related field.


• Strong expertise in Generation & Interchange operations within a control room or reliability environment.


• Experience leading cross‑functional initiatives and process improvements.


• Analytical mindset with strong problem‑solving skills.


• Ability to influence without authority and collaborate across multiple teams.


• Strong communication skills with the ability to translate technical concepts into actionable insights.


• Proficiency with tools such as EMD, RTD, EMS, and OpLog; intermediate MS Office skills.

Preferred Qualifications

• Previous G&I experience.


• NERC certification.


• Experience with MISO or other RTO operating desks.

What Success Looks Like

• A clear operational technology roadmap aligned with organizational priorities.


• Measurable improvements in operator efficiency, decision‑making, situational awareness, and usability.


• Strong operator adoption of new tools and enhancements driven by meaningful problem‑solving.


• After‑action findings consistently incorporated into processes, training, and technology improvements.


• Effective representation of G&I needs within enterprise technology initiatives.

The base salary compensation range being offered for this role is $98,000-123,000USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

• At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.


• Position is also eligible for an annual bonus if individual performance and company objectives are met.


• At MISO we offer a comprehensive benefits package, including 401K available on your first day of employment.

Appropriate level will be determined based upon experience and knowledge.

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.