Senior Analyst Business Systems

Midcontinent-Independent-System; Carmel (IN); On-site; USD 98,000 - 123,000; Full time

Benefits offered by this job

401k

Vacation time

Sick time

Safe time

Job summary

MISO is seeking a senior Operations Liaison for G&I to partner with operators, leadership, Product Owners, and technology teams to translate field needs into strategic capabilities across Control Room applications. You will shape requirements, priorities, and roadmaps while representing the voice of operations throughout the product lifecycle.

The role requires 4–8 years in power system operations, a Bachelor’s in engineering, and strong communication to influence cross‑functional teams.

Qualifications

• Bachelor’s degree in engineering or related field; equivalent experience.
• 4–8 years in power system operations or related field.
• Experience with control room tools and operations.
• Strong communication and cross-functional collaboration.

Responsibilities

• Provide operational support and expert on G&I tools, processes, and workflows.
• Identify inefficiencies and lead process improvements that drive reliability, consistency, and performance.
• Develop and maintain the operational vision and roadmap for G&I tools.
• Convert operator feedback and operational challenges into prioritized business requirements.
• Influence product strategy, design, testing, and adoption across Control Room initiatives.
• Facilitate after-action reviews to identify root causes, track corrective actions, and embed lessons learned.
• Translate operational challenges into strategic recommendations for leadership and technology partners.
• Champion standardization and integration across Control Room applications to enhance operator experience.

Skills

Power system operations

Engineering

Cross-functional collaboration

Analytical mindset

Communication skills

Influence without authority

Education

Bachelor’s degree in engineering or related field

Tools

EMD

RTD

EMS

OpLog

MS Office

Job description

About the Role
As the central representative for G&I Operations, you will partner with operators, leadership, Product Owners, Application Support, and technology teams to identify challenges, define requirements, and lead enhancements across Control Room applications. You will play a critical role in ensuring the voice of operations is reflected throughout the product lifecycle, translating immediate operational needs into long-term strategic capabilities.

Key Responsibilities:

• Provide operational support and serve as an expert on G&I tools, processes, and workflows.
  • Identify inefficiencies and lead process improvements that drive reliability, consistency, and performance.
  • Develop and maintain the operational vision and roadmap for G&I tools.
  • Convert operator feedback and operational challenges into prioritized business requirements.
  • Influence product strategy, design, testing, and adoption across Control Room technology initiatives.
  • Facilitate after‑action reviews to identify root causes, track corrective actions, and embed lessons learned.
  • Translate operational challenges into strategic recommendations for leadership and technology partners.
  • Champion standardization and integration across Control Room applications to enhance the operator experience.

Required Education & Experience

• Bachelor’s degree in engineering or related field, or equivalent experience.
• 4–8 years of experience in power system operations, engineering, or a related field.
• Strong expertise in Generation & Interchange operations within a control room or reliability environment.
• Experience leading cross‑functional initiatives and process improvements.
• Analytical mindset with strong problem‑solving skills.
• Ability to influence without authority and collaborate across multiple teams.
• Strong communication skills with the ability to translate technical concepts into actionable insights.
• Proficiency with tools such as EMD, RTD, EMS, and OpLog; intermediate MS Office skills.

Preferred Qualifications

• Previous G&I experience.
• NERC certification.
• Experience with MISO or other RTO operating desks.

What Success Looks Like

• A clear operational technology roadmap aligned with organizational priorities.
• Measurable improvements in operator efficiency, decision‑making, situational awareness, and usability.
• Strong operator adoption of new tools and enhancements driven by meaningful problem‑solving.
• After‑action findings consistently incorporated into processes, training, and technology improvements.
• Effective representation of G&I needs within enterprise technology initiatives.

The base salary compensation range being offered for this role is $98,000-123,000USD annually. Base salary range for this position is included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, and qualifications/experience.

Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.

Appropriate level will be determined based upon experience and knowledge.

At MISO we offer a comprehensive benefits package, including 401K available on your first day of employment.

MISO manages the electricity superhighway in the Central U.S. Through use of groundbreaking research and advanced technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely talented and dedicated team does every day.

Bachelors or better in Engineering or related field.

Experience

Required

4-8 years

4-8 years: experience in power system operations, engineering, or a related field.

Licenses & Certifications

Preferred

NERC/RC Cert

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.