Senior Analyst, Business Ops & Continuity

BMO Bank N.A.; Chicago (IL); On-site; USD 55,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plan

Job summary

BMO Bank N.A. is seeking a seasoned professional in Chicago to support business continuity, governance, and supplier oversight.

You will interact with senior leaders, produce dashboards, and drive strategic initiatives across the organization. The role requires strong Excel/reporting skills, attention to detail, and the ability to manage multiple priorities with independent judgment, while building relationships with diverse stakeholders.

Qualifications

• Typically between 4 - 6 years of relevant experience and post-secondary degree in related field or an equivalent combination of education and experience.
• Technical proficiency gained through education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Responsibilities

• Provides guidance & support to senior leaders on the development of Business Continuity recovery plans. Endures plan maintenance and governance activities are completed in alignment with enterprise directives and guidelines.
• Leads Business Continuity related projects, audits and examinations as appropriate.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Provides advice and guidance to assigned business/group on implementation of solutions.
• Provides input into the planning & implementation of operational programs.
• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Conducts independent review, analysis, and resolution of strategic issues.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• Builds effective relationships with internal/external stakeholders.
• Ensures alignment between stakeholders.
• Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.
• Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.
• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently on a range of complex tasks, which may include unique situations.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Skills

Excel

Reporting

Stakeholder management

Prioritization

Attention to detail

Education

Post-secondary degree in related field

Job description

BMO Bank N.A. is seeking a seasoned professional in Chicago to support business continuity, governance, and supplier oversight.

You will interact with senior leaders, produce dashboards, and drive strategic initiatives across the organization. The role requires strong Excel/reporting skills, attention to detail, and the ability to manage multiple priorities with independent judgment, while building relationships with diverse stakeholders.