Senior AMI Systems Specialist – Meter Data Management (MDMS), Linux & Production Support

Seneca Resources; New York (NY); Remote; USD 94,000 - 107,000; Full time

Job summary

Seneca Resources is seeking a Senior Advanced Metering Infrastructure (AMI) Systems Specialist in a 12+ month contract. The role is 100% remote after onboarding onsite in New York City, with interviews held both remotely and onsite in NYC.

The specialist will provide production support for enterprise AMI platforms, including MDMS and HES, ensuring reliability, performance, and timely incident resolution. Ideal candidates will have hands-on AMI experience, MDMS expertise, Linux, SQL proficiency,

Qualifications

• Hands-on experience supporting enterprise AMI systems in production.
• Experience with EIP MDMS and meter data processing workflows.
• Proficiency with Linux, SQL, and application troubleshooting.
• Strong incident management, RCA, and production support capabilities.
• Ability to write scripts and develop automation and monitoring.
• Familiarity with Grafana for dashboards and observability.

Responsibilities

• Provide day-to-day technical and production support for enterprise AMI applications (MDMS, HES) and integrations.
• Monitor health of applications, meter data processing, and critical workflows.
• Troubleshoot incidents, analyze logs, data flows, and root causes.
• Develop monitoring dashboards, alerts, and diagnostic reports.
• Support releases, upgrades, and deployments; participate in on-call rotation.

Skills

AMI systems

MDMS

Linux

SQL

Incident management

Production support

Scripting/Automation

Monitoring/Observability

Tools

Grafana

Python

Job description

Job Location: 100% Remote – Must be able to interview and onboard onsite in New York City

Contract Length: 12+ months, with likely extension

Pay Range: $68–$78/hr W2, depending on experience

Work Arrangement: Fully remote following required onsite onboarding in NYC (1–3 business days)

Interview Process: 1st round via Microsoft Teams; 2nd round onsite in New York City

Position Overview

Our Fortune 500 client in New York City is seeking an experienced Senior Advanced Metering Infrastructure (AMI) Systems Specialist to provide hands‑on production application support, system troubleshooting, and operational improvements for enterprise AMI platforms, including the Meter Data Management System (MDMS) and Head End System (HES).

This technical role focuses on ensuring the reliability, performance, and availability of mission‑critical advanced metering applications. The selected candidate will investigate production incidents, analyze meter data processing, troubleshoot integrations, support application releases, and develop proactive monitoring and automation solutions.

The ideal candidate brings strong experience with AMI technologies, EIP MDMS, Linux, SQL, application troubleshooting, and production support, along with excellent analytical and problem‑solving skills.

This is an excellent opportunity for a hands‑on technical professional who enjoys resolving complex production issues, improving system reliability, and supporting critical enterprise utility operations.

Important: This position is 100% remote; however, all candidates must be able to attend the second‑round interview onsite in New York City and complete 1–3 business days of onsite onboarding.

Key Responsibilities

• Provide day‑to‑day technical and production support for enterprise Advanced Metering Infrastructure (AMI) applications, including MDMS, Head End Systems (HES), and related integrations.
• Monitor application health, meter data processing, system performance, and critical production workflows.
• Investigate, troubleshoot, and resolve complex application incidents involving meter data, system integrations, and operational performance.
• Analyze Linux application logs, SQL queries, system events, and end‑to‑end data flows to identify issues and determine root causes.
• Administer and support EIP Meter Data Management System (MDMS) applications and related operational processes.
• Develop and enhance system monitoring, observability dashboards, automated alerts, and diagnostic reporting.
• Write, interpret, modify, and troubleshoot SQL queries and scripts to support production analysis and operational improvements.
• Utilize scripting and automation tools to improve monitoring, troubleshooting, reporting, and incident prevention.
• Perform root‑cause analysis, identify recurring production issues, and recommend permanent corrective and preventive actions.
• Support application releases, system upgrades, defect fixes, enhancements, testing, and production deployments.
• Collaborate with application vendors, infrastructure teams, business stakeholders, and technical support personnel to resolve complex issues.
• Analyze operational trends, historical application data, and performance metrics to identify improvement opportunities.
• Develop technical documentation, troubleshooting procedures, incident reports, and operational support runbooks.
• Participate in Agile production support activities, incident reviews, and continuous improvement initiatives.
• Provide technical guidance to team members and support knowledge sharing across the organization.
• Participate in a rotating on‑call support schedule to maintain production system reliability.

Required Qualifications

• Hands‑on experience supporting enterprise Advanced Metering Infrastructure (AMI) systems in a production environment.
• Experience with EIP Meter Data Management System (MDMS) and related meter data processing workflows.
• Strong understanding of AMI applications, meter data integration, and Head End System (HES) interactions.
• Proficiency with Linux, including application troubleshooting, log analysis, and system diagnostics.
• Strong experience writing, interpreting, modifying, and troubleshooting SQL queries and scripts.
• Experience analyzing application logs, system events, data flows, and complex production issues.
• Hands‑on experience with enterprise application production support, incident management, and root‑cause analysis.
• Strong understanding of system monitoring, observability, alerting, and operational performance analysis.
• Ability to independently troubleshoot application failures, data processing issues, and system integration problems.
• Experience supporting application releases, system upgrades, production deployments, and software enhancements.
• Familiarity with enterprise IT architecture, infrastructure, application integrations, and operational support processes.
• Ability to analyze operational data, identify trends, and recommend practical solutions to improve system reliability.
• Strong analytical, technical documentation, troubleshooting, and problem‑solving skills.
• Excellent communication skills and ability to collaborate with business stakeholders, application vendors, and technical teams.
• Ability to manage competing priorities and respond effectively to production incidents.
• Willingness to participate in a rotating on‑call support schedule.
• Ability to attend an onsite interview and complete 1–3 business days of onboarding in New York City.

Preferred Qualifications

• Experience with Grafana for monitoring, dashboard development, and system observability.
• Hands‑on experience using Python for scripting, automation, troubleshooting, and operational reporting.
• Experience supporting Head End Systems (HES) and integrations between HES, MDMS, and downstream enterprise applications.
• Experience developing automated alerts, monitoring tools, diagnostic scripts, and operational dashboards.
• Familiarity with Agile methodologies, production incident workflows, and application release management.
• Background supporting utility, energy, smart metering, or other mission‑critical enterprise technology environments.
• Experience implementing proactive monitoring, incident prevention, and operational process improvements.
• Strong understanding of application performance analysis, system reliability, and enterprise data integration.

Why This Opportunity?

• 100% remote work arrangement following required onsite onboarding.
• Support mission‑critical AMI and meter data management platforms for a Fortune 500 organization.
• Work directly with EIP MDMS, Linux, SQL, observability, and production automation technologies.
• Take ownership of complex production troubleshooting, incident resolution, and system reliability initiatives.
• Collaborate with experienced technical teams, application vendors, and business stakeholders.
• Contribute to automation, monitoring improvements, and enterprise operational efficiency.
• Competitive compensation of $68–$78/hr W2.
• Long-term 12+ month contract opportunity with strong potential for extension.

About Seneca Resources

Seneca Resources is a client-focused provider of Information Technology consulting services and workforce solutions for government and commercial organizations across the United States.

Our success is driven by a strong corporate culture that values collaboration, professional growth, and career development. We offer engaging work, competitive compensation, ongoing training, and opportunities for advancement.

Seneca Resources is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.