AMI Systems Specialist

ZipStaff Inc.; Chapel Hill (NC); Remote; USD 117,000 - 186,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) + 401(k) matching

Paid time off

Referral Program

Job summary

ZipStaff Inc. is hiring a senior AMI Systems Specialist to lead production support for MDMS and Head End System in a 100% remote, 12-month contract. You will own MDMS operations, analyze data flows, and build automation while coordinating with vendors and sponsors in an agile environment.

The role requires 8+ years in IT production support, hands-on AMI systems experience, and strong PM/communication skills. On-call rotations and on-site coordination occur as needed in a remote-capable setup.

Qualifications

• 8+ years IT experience in production application support.
• Hands-on AMI systems experience (MDMS/HES).
• Experience in IT architecture, infrastructure and cloud development.
• Proven incident triage, log analysis, data-flow tracing and RCA.
• Experience building automation for alerting and monitoring.
• Strong project management and communication skills.
• Availability for rotating on-call support.

Responsibilities

• Own day-to-day operation of the MDMS and associated apps, including rotating on-call.
• Analyze MDMS issues, trace data flows and perform log analysis.
• Build automation for alerts and monitoring; determine required tools/reports.
• Lead incident triage, remediation and root cause analysis; propose preventive actions.
• Handle production issues in an agile framework with quick turnaround; coordinate with vendors.
• Collaborate with vendors on releases, upgrades and enhancements; contribute to release planning.
• Trend process data to drive continuous improvement and monitoring.
• Provide status updates and report critical issues in weekly sponsor meetings.
• Work independently while guiding other staff and contractors.

Skills

AMI MDMS/HES

Incident triage

Automation for monitoring

On-call leadership

Cloud/DevOps

Project management

Communication

Production support lead

Job description

Job Title: AMI Systems Specialist.

Location: Chapel Hill, NC (Remote).

Employment Type: Contract.

About the Opportunity

ZipStaff is hiring a senior AMI Systems Specialist to take a lead technical role in application support for Advanced Metering Infrastructure (AMI) systems at a major energy utility, including the Meter Data Management System (MDMS) and Head End System (HES). This is a 100% remote, 12-month contract starting November 30, 2026, and includes on-call support on a rotating basis. It suits a hands-on production support lead with a prevent-and-predict mindset.

What You’ll Do

• Own day-to-day operation of the MDMS and the applications integrated with it, including rotating on-call support.
• Analyze MDMS issues, trace data flows and perform log analysis to resolve production problems quickly.
• Build automation for alerts and monitoring, and identify the tools and reports the AMI Run team needs to monitor and troubleshoot production.
• Lead incident triage, remediation and root cause analysis, and recommend preventive actions, including HPI.
• Work production issues in an agile framework with quick turnaround, owning resolution and collaborating with vendors and ecosystem partners.
• Partner with key vendors and business partners on release notes, scheduled upgrades and enhancements, and contribute to production release planning.
• Trend process data to develop insights, and drive continuous improvement and holistic monitoring processes.
• Provide status updates and report critical issues, and engage vendors and sponsors in weekly status meetings.
• Work independently while guiding other employees and contractors.

Required Qualifications

• 8+ years of IT experience, with a lead technical role in production application support.
• Hands-on experience supporting AMI systems such as MDMS and HES.
• Solid experience in IT architecture, infrastructure and cloud development, software architecture design, business analysis and DevOps.
• Proven skills in incident triage, log analysis, data-flow tracing and root cause analysis.
• Experience building automation for alerting and monitoring.
• Strong project management, product management and communication skills.
• Availability for rotating on-call support.

Preferred Qualifications

• Experience in the utility or energy sector.
• Experience working with AMI vendors on releases, upgrades and enhancements.
• Background in IT process improvement and Human Performance Improvement (HPI) practices.
• Experience mentoring or upskilling technical teams.

Benefits

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff

ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.