IAD Account Manager Passenger Services

Swissport International AG; Virginia, Northern (IL, KY); Hybrid; USD 58,000 - 62,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in the United States is seeking an Account Manager Passenger Services to supervise daily operations, ensuring staff meet airline targets while following Swissport procedures.

You will serve as primary contact with customers and passenger service managers, with a focus on payroll control, safety standards, and KPI tracking. The role offers full-time employment with benefits and a competitive salary.

Qualifications

• University degree or equivalent.
• 5 years leadership experience.
• Bilingual English/Spanish preferred.
• Extensive airport operational experience.
• Computer literate with MS Excel and Outlook.
• Excellent leadership with a track record of managing people.
• Ability to work under pressure and meet schedules.
• Flexibility for evenings, weekends and holidays.
• Swissport account supervisor experience a plus.

Responsibilities

• Supervise and control staff scheduling, reporting and absences.
• Control daily staff payroll, hours, exceptions and overtime.
• Monitor appearance and compliance during operations.
• Maintain safety and quality standards.
• Update manuals and documentation as needed.
• Enter daily hours into FSC system.
• Oversee discipline, performance and morale.
• Ensure work is completed correctly and on time.
• Investigate irregularities and file written reports.
• Capture and maintain KPIs.

Skills

Leadership

Staff supervision

Payroll management

Airport operations experience

Bilingual English/Spanish

MS Excel

Outlook

Education

University degree or equivalent

Tools

Excel

Outlook

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Account Manager Passenger Services supervises the daily operation from an administrative and operational standpoint to ensure passenger service staff meet customer airlines’ targets while abiding by all Swissport and customer procedures and regulations.

Serves as primary point of contact with customer and passenger service manager for accounts assigned. Cover as manager on duty for Swissport in the absence of a Duty Manager.

The expected pay rate is $58,000 - $62,000/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Supervise and control staff scheduling, reporting and absences
• Control of daily staff payroll, hours, exceptions and overtime
• Monitors personnel appearance and compliance during the operation
• Maintains applicable safety and quality standards
• Maintains, updates company's manuals and documentation
• Enters daily hours into FSC
• Is responsible for overall discipline, conduct performance and morale
• Ensures that all assigned work is completed correctly, efficiently and in a timely manner
• Conduct a full investigation for each irregularity and submits appropriate written reports
• Captures and maintains Key Performance Indicators

Your profile

• University degree or equivalent
• 5 years leadershipexperience
• Bilingual English/Spanish preferred
• Extensive airport operational experience
• Computer literate with proficiency in MS, Excel, Outlook
• Knowledge of AE, FSC, SWP point system preferred
• Excellent leadership skills with a proven track record of managing people
• Above-average ability to work under pressure
• Flexible to work different working schedule including evenings, weekends and holidays.
• Excellent oral and written communication skills
• Previous Swissport account supervisor experience a PLUS

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.comto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!