Senior Aircraft Systems Support Engineer

Textron Inc.; Wichita (KS); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Kansas tax credit eligibility

Job summary

Textron Aviation's Pistons Team in Wichita seeks an experienced Engineer Customer Svc-Sr to provide technical support and coordinate between customers, Marketing and Engineering/Manufacturing. You will prepare technical proposals and problem summaries for broad internal use.

The role requires extensive aircraft maintenance knowledge, excellent communication skills, and a proactive customer-service mindset. Occasional travel and on-site support are expected.

Qualifications

• Aircraft maintenance experience with avionic knowledge and electrical systems.
• Excellent oral, interpersonal and written communication skills.
• Excellent customer service and teamwork abilities.
• Willingness to travel occasionally with short notice.

Responsibilities

• Responds to questions about maintaining Textron Aviation aircraft via phone and email.
• Prepares technical data and problem summaries for cross‑functional teams.
• Maintains a technical file of product improvements and changes.
• Analyzes discrepancy reports and coordinates corrective actions.
• Acts as liaison between customer and Textron Aviation on problems.
• Provides on-site technical advisory support at service centers when needed.
• Participates in audits of training curriculum to ensure current data.
• Prepares and presents technical programs for conferences and seminars.
• Coordinates with Supplier Quality for reliability of installed equipment.

Skills

Aircraft maintenance

Avionics knowledge

Communication skills

Customer service

Teamwork

Travel readiness

Education

A&P license

2-year technical degree

Avionics technician experience

Bachelor’s degree (aircraft)**

Job description

Textron Aviation's Pistons Team in Wichita seeks an experienced Engineer Customer Svc-Sr to provide technical support and coordinate between customers, Marketing and Engineering/Manufacturing. You will prepare technical proposals and problem summaries for broad internal use.

The role requires extensive aircraft maintenance knowledge, excellent communication skills, and a proactive customer-service mindset. Occasional travel and on-site support are expected.