Senior AI UX Designer - Remote

Sedgwick

Boise (ID)

On-site

USD 110,000 - 165,000

Full time

3 days ago

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Job summary

Sedgwick is seeking a UX AI Designer within the Transformation Office to shape intuitive, human-centered AI experiences for enterprise systems. You will translate Generative AI capabilities into practical user interfaces, working across lines of business and platforms.

You will lead UX strategy for AI-enabled products, create journeys, wireframes, prototypes, and governance considerations, partnering with AI architects, engineers, and stakeholders to improve productivity and adoption.

Qualifications

Bachelor’s degree in User Experience Design, Human-Computer Interaction, Product Design, Interaction Design, Cognitive Science, Psychology, Computer Science, Information Systems, or a related field from an accredited college or university required.
Master’s degree in Human-Computer Interaction, Design Strategy, Human Factors, AI Interaction Design, or a related discipline preferred.

Responsibilities

Leads the user experience strategy and design direction for AI-enabled products, tools, platforms, and workflows, ensuring solutions are intuitive, accessible, scalable, and aligned with enterprise transformation objectives.
Designs user experiences for Generative AI platforms, conversational AI tools, agentic AI systems, copilots, chat-based interfaces, recommendation tools, and workflow automation solutions that support complex business processes.
Partners with AI architects, engineers, product owners, business leaders, and end users to translate advanced AI capabilities into practical, user-centered designs that improve productivity, decision-making, and operational efficiency.
Develops user journeys, personas, service blueprints, wireframes, prototypes, interaction models, and usability flows that define how colleagues and clients engage with AI-enabled solutions across systems and processes.
Designs conversational and prompt-based experiences, including user prompts, interaction patterns, response flows, escalation paths, feedback loops, and human-in-the-loop review experiences.
Applies human-centered design principles to ensure AI tools are transparent, explainable, trustworthy, and easy to adopt, with a strong focus on minimizing user friction and supporting responsible AI use.
Conducts user research, stakeholder interviews, usability testing, journey mapping, and feedback sessions to identify user needs, pain points, adoption barriers, and opportunities for AI-driven process improvement.
Collaborates with data, analytics, engineering, and platform teams to ensure AI experiences are informed by accurate data, appropriate context, sound design logic, and clear user expectations.
Supports the design of enterprise AI governance experiences, including consent, disclosure, confidence indicators, explainability, exception handling, auditability, and user feedback mechanisms.
Creates design standards, reusable interaction patterns, and UX best practices for enterprise AI solutions to promote consistency across AI products, platforms, and digital experiences.
Partners with change management, communications, training, and business readiness teams to support user adoption, colleague enablement, and effective rollout of AI-enabled tools.
Evaluates the effectiveness of AI experiences through qualitative and quantitative measures, including usability outcomes, adoption metrics, user satisfaction, task completion, productivity impact, and feedback trends.