Senior AI Transformation Lead

JPMorganChase; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorganChase in Plano, TX seeks a product owner/business analyst to drive AI-enabled transformation across client onboarding and servicing. You will map journeys, design automation, and measure impact on cycle time and CSAT.

You will partner with Operations, Risk, Data and Technology teams to deliver scalable solutions, maintain governance, and ensure auditability while improving productivity and risk outcomes.

Qualifications

• 4+ years of experience in product ownership, business analysis, or operations within financial services or regulated settings.
• Experience delivering end-to-end transformation initiatives with digital-led design and process change.
• Strong analytical and problem-solving ability to simplify complex processes.
• Proven ability to translate business needs into measurable requirements and acceptance criteria.

Responsibilities

• Lead interviews, journey mapping, and scoping across onboarding, servicing, and contact channels.
• Design automation solutions and quantify potential financial impact.
• Translate requirements into AI-enabled use cases with measurable outcomes (cycle time, CSAT, etc.).
• Prioritize opportunities based on value, feasibility, and risk; define success criteria.
• Collaborate with Operations, Product, Data, and Risk to address workflow friction and governance.
• Re-engineer processes for automation; design Human-in-the-Loop workflows and QA methods.

Skills

Product ownership

Business analysis

Process design

Stakeholder management

Automation concepts

Job description

JPMorganChase in Plano, TX seeks a product owner/business analyst to drive AI-enabled transformation across client onboarding and servicing. You will map journeys, design automation, and measure impact on cycle time and CSAT.

You will partner with Operations, Risk, Data and Technology teams to deliver scalable solutions, maintain governance, and ensure auditability while improving productivity and risk outcomes.