Senior AI Solutions Engineer — Forward-Deployed

Maven AGI; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

High-impact work in applied AI: build 

Competitive salary, comprehensive bene

Equity and ownership benefits

Job summary

Maven AGI is hiring a Senior Forward Deployed Engineer in New York. You will own post-sale technical implementation for enterprise customers, turning complex support workflows into production AI systems, building integrations, validating quality, and launching safely.

You are a hands-on builder comfortable coding, working with APIs, logs, data flows, and making practical tradeoffs under delivery pressure, with strong communication and ownership.

Qualifications

• 5+ years of software engineering or equivalent customer-facing technical delivery experience.
• Strong hands-on coding ability in JavaScript/Node.js.
• Experience with TypeScript, React, Next.js, and Python is a plus.
• Strong API and integration judgment across REST APIs, webhooks, auth, data mapping, retries, error handling, and operational debugging.
• Experience taking complex customer-facing technical projects from ambiguous requirements into production.
• Comfortable working directly with customers, asking sharp discovery questions, explaining tradeoffs, and pushing back constructively when scope or timeline is risky.
• Practical understanding of AI/LLM systems, including prompting, retrieval, tool/use, evals, failure modes, and quality measurement.
• Strong written and verbal communication; ability to write implementation plans and launch checklists.
• High ownership; drive progress and align customers and teams.

Responsibilities

• Own post-sale implementation workstreams from kickoff through production launch and early customer success.
• Translate messy customer support workflows into concrete technical plans, milestones, risks, and launch criteria.
• Build and debug integrations across CRMs, ticketing platforms, CCaaS tools, knowledge bases, data warehouses, identity providers, and internal APIs.
• Configure and extend Maven using JavaScript, TypeScript, Node.js, APIs, webhooks, and the Maven SDK.
• Prototype quickly when requirements are ambiguous, then turn the right parts into production code.
• Design quality checks for AI behavior, including answer quality, retrieval quality, and escalation behavior.
• Set up launch readiness plans across testing, observability, logging, rollback paths, and customer signoff.
• Partner with Product and Engineering to address platform gaps and reusable patterns.
• Communicate clearly with customer operators, technical teams, executives, and Maven teams.

Skills

5+ years exp

Node.js

TypeScript

React/Next.js

Python

APIs & integrations

Customer-facing

AI/LLM basics

Communication

Ownership

Tools

REST APIs

Webhooks

OAuth

Data Mapping

Job description

Maven AGI is hiring a Senior Forward Deployed Engineer in New York. You will own post-sale technical implementation for enterprise customers, turning complex support workflows into production AI systems, building integrations, validating quality, and launching safely.

You are a hands-on builder comfortable coding, working with APIs, logs, data flows, and making practical tradeoffs under delivery pressure, with strong communication and ownership.