Senior AI Solutions Architect - GTM & Pursuits

YNV Group; Colorado Springs (CO); Vor Ort; USD 107.000 - 160.000; Vollzeit

Zusammenfassung

TeKnowledge is seeking a Senior Solutions Architect to lead solution strategy for priority pursuits in AI-enabled Customer Support Operations and ServiceIQ-driven transformation. You will convert client challenges into differentiated, deliverable solutions and help build a qualified pipeline throughout discovery, design and proposals.

You’ll leverage an established software/tech network to generate conversations into opportunities, collaborating with sales to move deals toward close while

Qualifikationen

• 10+ years in solution architecture, presales or related fields.
• Established software/tech sector network.
• Proven pursuit support from discovery to close.
• Experience designing managed/service-enabled operating solutions.
• Strong knowledge of AI-enabled service operations and automation.

Aufgaben

• Identify prospective customers using personal industry relationships and TeKnowledge network.
• Partner with sales on named pursuits and targeted accounts.
• Lead executive discovery to surface outcomes, constraints, drivers and success criteria.
• Apply disciplined qualification across business value, urgency, sponsorship, access, and viability.
• Design customer-specific solutions spanning support operations, customer success, internal service desk and automation.
• Position TeKnowledge as technology-agnostic while differentiating through intelligence and continuous improvement.
• Define transfer/transform/operate/optimize plans for target environments and phased expansions.
• Create current/target state architectures, data requirements, security and governance considerations.
• Facilitate maturity assessments and solution-design sessions to generate next steps.
• Develop proposal content, architecture narratives, statements of work, and executive materials.
• Collaborate with delivery, product, engineering, security, finance, legal and partners to ensure differentiability and executability.
• Identify risks and non-standard requirements early; recommend go/no-go actions when needed.
• Present complex architecture and AI concepts in business terms without overstating capabilities.
• Act as trusted advisor to maintain momentum toward a customer decision.
• Capture market feedback to inform ServiceIQ offerings and assets.
• Support mobilizations to preserve alignment between sold and delivered work.

Kenntnisse

Solution architecture

Presales

Cloud & ITSM

AI-enabled ops

Executive comms

Ausbildung

Bachelor’s degree in computer science, engineering, information systems, or related discipline

Tools

Azure

AWS

Google Cloud

ITSM

Jobbeschreibung

TeKnowledge is seeking a Senior Solutions Architect to lead solution strategy for priority pursuits in AI-enabled Customer Support Operations and ServiceIQ-driven transformation. You will convert client challenges into differentiated, deliverable solutions and help build a qualified pipeline throughout discovery, design and proposals.

You’ll leverage an established software/tech network to generate conversations into opportunities, collaborating with sales to move deals toward close while