Senior AI Solution Engineer for IT Service Platform

Salesforce; Chicago (IL); On-site; USD 135,000 - 180,000; Full time

Job summary

Salesforce is seeking a Specialist Solution Engineer in Chicago to articulate the value of Agentforce IT Service within the Emerging Business Unit. You will serve as a subject matter expert, demonstrating and evangelizing the ITSM platform built on the world’s #1 Service Cloud, and identify solutions that drive sales.

This role emphasizes collaboration across teams, solution scoping, and the ability to challenge the status quo while helping customers modernize IT and HR workflows with AI and

Responsibilities

• Deliver Conversational, Always-On Support for ITSM within Agentforce IT Service.
• Automate end-to-end incident management with AI-driven triage and auto-creation of incidents.
• Unify IT and HR service on one platform with shared workflows and analytics.
• Provide full visibility using Salesforce CMDB and real-time health insights.

Job description

Salesforce is seeking a Specialist Solution Engineer in Chicago to articulate the value of Agentforce IT Service within the Emerging Business Unit. You will serve as a subject matter expert, demonstrating and evangelizing the ITSM platform built on the world’s #1 Service Cloud, and identify solutions that drive sales.

This role emphasizes collaboration across teams, solution scoping, and the ability to challenge the status quo while helping customers modernize IT and HR workflows with AI and