AI-Driven Solution Engineer — IT Service

Salesforce

Burlington (MA)

In loco

USD 135.000 - 180.000

Tempo pieno

14 giorni+

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Salesforce is seeking a Specialist Solution Engineer for the Emerging Business Unit to evangelize IT Service solutions. You will articulate value, work across IT, HR, and facilities, and help scale solutions like Agentforce IT Service within the Salesforce portfolio.

The role emphasizes AI-assisted incident management, CMDB visibility, and end-to-end workflow automation to drive productivity and reduce costs.

Mansioni

Deliver Conversational, Always-On IT Service support within ITSM on Salesforce's Agentforce ecosystem.
Automate End-to-End Incident Management using AI-driven triage and routing.
Unify IT and HR service on one platform with shared workflows and analytics.
Leverage Salesforce CMDB to visualize assets and detect root causes in real time.
Improve productivity and reduce costs by automating up to 80% of IT tasks.
Enable an Agentic Enterprise by blending human expertise with AI assistance.
Contribute to scalable, enterprise-grade IT service solutions across departments.