Senior AI Security Product Manager

ServiceNow; United States; Remote; USD 210,000 - 260,000; Full time

Job summary

ServiceNow is expanding its product management team to drive the next generation of AI in Security Incident Response. As Sr.

Principal Product Manager, you will own the AI features deployment, collaborate with customers and partners, and shape how AI agents communicate across security platforms. You will partner with Engineering, UX, Architecture, and Sales to steer roadmap decisions, translate complex AI/ security workflows into actionable requirements, and drive measurable improvements in

Qualifications

• AI-first mindset demonstrated using AI tools to accelerate PM work
• 8+ years of software product management experience, cybersecurity or AI domains preferred
• Proven ability to turn requirements into executable roadmaps
• Strong prioritization to focus on high-impact work
• Curiosity about customer needs with strong relationship building
• Experience managing external partners and integrations with vendors
• Excellent communication translating complex problems for diverse audiences
• Experience leading teams and mentoring junior PMs
• Experience with MCP or A2A protocol preferred
• Experience with AI agent communication protocols or distributed automation preferred

Responsibilities

• Own a significant portion of the AI product roadmap for Security Incident Response.
• Set technical and strategic direction aligning Engineering, UX, and Sales with visibility to VP-level roadmap decisions.
• Drive adoption of AI-powered capabilities in production, MAUs growth, and renewals.
• Lead AI-to-AI security integration strategy across security platforms.
• Engage with customers and partners in strategic meetings to align on solutions and value propositions.
• Communicate priorities across Engineering, Design, Architecture, and partner teams; own execution.
• Translate complex AI and security workflows into clear product requirements.
• Incorporate user research, usability insights, and market analysis into decisions.
• Foster cross-functional collaboration and influence stakeholders across product, engineering, UX, leadership, and partners.

Skills

AI-first mindset

Product management

Customer focus

Stakeholder management

Executive communication

Tools

Claude / Copilot / OpenAI / Gemini

Job description

ServiceNow is expanding its product management team to drive the next generation of AI in Security Incident Response. As Sr.

Principal Product Manager, you will own the AI features deployment, collaborate with customers and partners, and shape how AI agents communicate across security platforms. You will partner with Engineering, UX, Architecture, and Sales to steer roadmap decisions, translate complex AI/ security workflows into actionable requirements, and drive measurable improvements in