Senior AI Product Manager for Ops & CRM Platform

Bungalow; San Francisco (CA); Hybrid; USD 200,000 - 220,000; Full time

Job summary

Landmark, based in our Presidio office in San Francisco, is hiring a Senior AI Product Manager to own the AI support product suite. You will work closely with AI engineers, directly reporting to the Head of Product, spending time with end users and shaping the commercialization playbook.

This hands-on role combines product design, prototyping, and hands-on coding with your engineering partners. You will formalize the product, improve quality, and move beyond the current CRM to connect to email

Responsibilities

• Shadow support teams and end users, learn their processes, and build close relationships with the people who depend on these tools.
• Work hands-on with prompts and evaluations: review real interactions, investigate failure cases, and partner with engineering and operators to improve quality.
• Turn what you learn into practical improvements, then design, prototype, and test them with users against real workflows.
• Own the technical readiness roadmap to move beyond our current CRM setup, connect to different email providers and CRM systems, and support multiple property management systems (PMS).
• Build a playbook to rapidly onboard acquired companies and external SaaS customers, then configure, evaluate, and calibrate Homepilot and the agents for how each company works.
• Partner with the executive team on commercialization strategy while owning the product roadmap that makes it technically possible.
• Contribute hands-on product design, and prototype and ship code alongside your two engineering partners.

Job description

Landmark, based in our Presidio office in San Francisco, is hiring a Senior AI Product Manager to own the AI support product suite. You will work closely with AI engineers, directly reporting to the Head of Product, spending time with end users and shaping the commercialization playbook.

This hands-on role combines product design, prototyping, and hands-on coding with your engineering partners. You will formalize the product, improve quality, and move beyond the current CRM to connect to email