Senior AI-Powered Triage Systems Engineer

Apple Inc.; Cupertino (CA); On-site; USD 150,000 - 278,000; Full time

Job summary

Apple Inc. in Cupertino, CA, is seeking a Senior Software Engineer for the System Triage Services team. You will design and implement next‑generation AI-powered triage solutions and own the architecture of production AI/ML infrastructure at Apple scale.

You will lead cross‑functional efforts to ensure reliability, latency, and cost efficiency while collaborating with Core OS, Hardware and Silicon teams. This is a senior leadership technical role with operational excellence and mentoring

Qualifications

• 6+ years of software engineering experience with production distributed systems.
• Expert-level Python and strong system design, owning architecture for services.
• 2+ years building and shipping LLM-based or agentic systems to production.
• Experience designing evaluation frameworks for ML/LLM systems.
• Deep knowledge of RAG architectures, embeddings, vector databases, and data preparation for agentic workflows.
• Proven technical leadership across org boundaries and mentoring engineers.
• BS in Computer Science or related field, or equivalent practical experience.

Responsibilities

• Architect and lead delivery of the end-to-end agentic triage platform, including agent orchestration, tool integration, data pipelines, and the build and integration lifecycle, with a focus on reliability, latency, and cost at Apple scale.
• Define the evaluation strategy for production agents: offline benchmarks, golden datasets, regression gates, drift detection, and confidence calibration. Set the quality bar for when automation can act without a human.
• Build observability so failures, drift, and low-confidence routing decisions surface before they reach engineers, and turn those signals into measurable improvements.
• Work with Core OS, Hardware, and Silicon engineering leads to find high-leverage automation opportunities, align on requirements, and drive adoption beyond the immediate team.
• Own production agents through their whole life, from prototype to hardened service, including operational excellence and on-call practices for triage-critical infrastructure.
• Mentor and grow engineers in agent design, evaluation methodology, and distributed systems. Raise the technical bar through design reviews and hands-on example-setting.

Skills

Python

Distributed systems

System design

LLM/Agentic systems

Observability

Leadership

Education

BS in Computer Science

MS/PhD (preferred)

Job description

Apple Inc. in Cupertino, CA, is seeking a Senior Software Engineer for the System Triage Services team. You will design and implement next‑generation AI-powered triage solutions and own the architecture of production AI/ML infrastructure at Apple scale.

You will lead cross‑functional efforts to ensure reliability, latency, and cost efficiency while collaborating with Core OS, Hardware and Silicon teams. This is a senior leadership technical role with operational excellence and mentoring