Software Integrity Engineer, Test Engineering & Engineering Efficiency

Apple; San Diego (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Apple is seeking a Software Integrity Engineer for the Intelligent System Experience group in San Diego. You will screen and triage bug reports, analyze logs, and prioritize user feedback to help engineers ship reliable features.

You will design and maintain automation tools and apply modern ML methods to speed triage without regressing existing processes. The role emphasizes collaboration with software engineers and program managers, with a focus on delivering high-quality software for billions

Qualifications

• Bachelor's degree in computer science or related field; 2 years may substitute for education.
• Experience diagnosing and triaging software issues is required.
• Strong communication, analytical and problem-solving skills are essential.

Responsibilities

• Screen and triage incoming bug reports and analyze logs.
• Prioritize user feedback and triage trends to aid engineering teams.
• Develop, maintain and use automation tools to improve triage efficiency.
• Leverage ML methods to accelerate feature delivery while protecting existing workflows.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Time management

Self-motivation

Willingness to learn

Education

Bachelor's degree in computer science or related field

Tools

Agentic ML methods

Ticketing systems

JavaScript

Swift

Python

Job description

Apple is where individual imaginations gather together, committing to the values thatlead to great work. Every new product we build, service we create, or Apple Storeexperience we deliver is the result of us making each other’s ideas stronger. Thathappens because every one of us shares a belief that we can make somethingwonderful and share it with the world, changing lives for the better. It’s the diversity ofour people and their thinking that inspires the innovation that runs through everythingwe do. When we bring everybody in, we can do the best work of our lives. Here, you’lldo more than join something — you’ll add something.Do you flourish in a highly collaborative, fast-paced, evolving environment with rapidlychanging priorities? We’re a team of impactful decision makers, problem solvers,debuggers, and engineers who work alongside some of the best software engineers inthe world! We're here to ensure Apple delivers amazing software features that performat their best for our passionate customers across the globe. You’ll be partnering withthe software engineers, quality engineering, and engineering program managersresponsible for the system user experience by investigating and analyzing issues andhelping ship great software to users of all Apple hardware.

Description

As a Software Integrity Engineer in the Intelligent System Experience organization, you will screen and triage incoming bug reports, analyze logs, and prioritize user feedback. You will help our engineering teams spot emerging trends from issues filed by Apple employees, external developers, and users before they reach customers. Triaging will involve analyzing diagnostic logs and internal analytics, and you will contribute to our triaging efficiency by analyzing data to identify new opportunities for automation, then designing, building, maintaining, evaluating and using automation tools. You’ll use modern ML methods to accelerate delivery of new features/systems for triaging, ensuring that existing processes do not regress. Your contributions will have a direct impact on the devices billions of users rely on.

Minimum Qualifications

• One year of experience diagnosing and triaging software issues
• Bachelor's degree in computer science or related field; 2 years of relevant professional experience may substitute for the educational requirement

Preferred Qualifications

• Excellent verbal and written communication skills
• Ability and willingness to strictly manage time spent triaging issues to ensure timely turnaround
• Strong analytical and problem-solving skills
• Experience with using Agentic ML methods for software development and data processing, including developing evaluation methods for assessment of results
• Proactive, self-motivated, and detailed in every aspect of diagnosis and documentation
• Eagerness to learn new things and grow your skills on the job
• Experience with bug/issue ticketing systems is a plus
• Experience with scripting languages such as Javascript, Swift, or Python is a plus