Senior Software Engineer, Triage Services

Apple Inc.; Cupertino (CA); On-site; USD 150,000 - 278,000; Full time

Job summary

Apple Inc. in Cupertino, CA, is seeking a Senior Software Engineer for the System Triage Services team. You will design and implement next‑generation AI-powered triage solutions and own the architecture of production AI/ML infrastructure at Apple scale.

You will lead cross‑functional efforts to ensure reliability, latency, and cost efficiency while collaborating with Core OS, Hardware and Silicon teams. This is a senior leadership technical role with operational excellence and mentoring

Qualifications

• 6+ years of software engineering experience with production distributed systems.
• Expert-level Python and strong system design, owning architecture for services.
• 2+ years building and shipping LLM-based or agentic systems to production.
• Experience designing evaluation frameworks for ML/LLM systems.
• Deep knowledge of RAG architectures, embeddings, vector databases, and data preparation for agentic workflows.
• Proven technical leadership across org boundaries and mentoring engineers.
• BS in Computer Science or related field, or equivalent practical experience.

Responsibilities

• Architect and lead delivery of the end-to-end agentic triage platform, including agent orchestration, tool integration, data pipelines, and the build and integration lifecycle, with a focus on reliability, latency, and cost at Apple scale.
• Define the evaluation strategy for production agents: offline benchmarks, golden datasets, regression gates, drift detection, and confidence calibration. Set the quality bar for when automation can act without a human.
• Build observability so failures, drift, and low-confidence routing decisions surface before they reach engineers, and turn those signals into measurable improvements.
• Work with Core OS, Hardware, and Silicon engineering leads to find high-leverage automation opportunities, align on requirements, and drive adoption beyond the immediate team.
• Own production agents through their whole life, from prototype to hardened service, including operational excellence and on-call practices for triage-critical infrastructure.
• Mentor and grow engineers in agent design, evaluation methodology, and distributed systems. Raise the technical bar through design reviews and hands-on example-setting.

Skills

Python

Distributed systems

System design

LLM/Agentic systems

Observability

Leadership

Education

BS in Computer Science

MS/PhD (preferred)

Job description

Senior Software Engineer, Triage Services

Cupertino, California, United States Software and Services

The System Triage Services team builds mission-critical applications that help detect, analyze, and classify low-level software crashes across all Apple platforms. You will design and build the next generation of AI-powered triage solutions, which serves as the first line of defense for all technologies developed by Core OS.This role blends distributed systems engineering with hands-on agent development, tackling problems in reliability, scale, and system design alongside applied AI. If you want to understand operating systems at a deep level and are motivated by shipping work with measurable, visible impact, this role is for you!

Description

You will set the technical direction for agentic systems that change how Core OS triages software bugs at scale. You'll own the architecture of production infrastructure that runs AI/ML workloads reliably and gets better over time through rigorous evaluation and feedback loops. The goal is to make autonomous triage a trusted, first-class part of how Core OS ships and debugs software across every Apple platform.This is a senior technical leadership role. You'll turn ambiguous, high-stakes triage problems into clear system designs. You'll make the build-vs-reuse and reliability tradeoffs, and you'll influence engineering teams across Software, Hardware, and Silicon groups to adopt what you build. Your decisions will shape the platform other teams build on.

Responsibilities

• Architect and lead delivery of the end-to-end agentic triage platform, including agent orchestration, tool integration, data pipelines, and the build and integration lifecycle, with a focus on reliability, latency, and cost at Apple scale.
• Define the evaluation strategy for production agents: offline benchmarks, golden datasets, regression gates, drift detection, and confidence calibration. Set the quality bar for when automation can act without a human.
• Build observability so failures, drift, and low-confidence routing decisions surface before they reach engineers, and turn those signals into measurable improvements.
• Work with Core OS, Hardware, and Silicon engineering leads to find high-leverage automation opportunities, align on requirements, and drive adoption beyond the immediate team.
• Own production agents through their whole life, from prototype to hardened service, including operational excellence and on-call practices for triage-critical infrastructure.
• Mentor and grow engineers in agent design, evaluation methodology, and distributed systems. Raise the technical bar through design reviews and hands-on example-setting.

Minimum Qualifications

• 6+ years of software engineering experience building and operating production distributed systems or data platforms at scale.
• Expert-level Python and strong system design skills, with a track record of owning architecture for services other teams depend on.
• 2+ years building and shipping LLM-based or agentic systems to production, including tool calling, orchestration, and guardrails.
• Hands-on experience designing evaluation frameworks for ML/LLM systems, such as offline benchmarks, regression testing, drift detection, and confidence scoring.
• Deep working knowledge of RAG architectures, embedding generation, vector databases, and data preparation for agentic workflows.
• Proven technical leadership: driving multi-quarter projects through ambiguity, influencing across org boundaries, and mentoring other engineers.
• BS in Computer Science or a related field, or equivalent practical experience.

Preferred Qualifications

• MS or PhD in Computer Science, Machine Learning, or a related field.
• Background in kernel or OS-level debugging, crash and panic analysis, or root-cause investigation on complex systems.
• Experience with large-scale telemetry or observability systems feeding automated decision-making.
• Track record of shipping platforms or developer tools widely adopted by engineering organizations beyond your own.
• Experience setting technical strategy and roadmaps, and presenting tradeoffs and outcomes to senior engineering leadership.
• Excellent written and verbal communication, including writing design documents that align multiple teams.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $150,400 and $277,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.

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Apple accepts applications to this posting on an ongoing basis.