Senior AI Product Manager (Hybrid)

Motorola Solutions; Chicago (IL); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical/Dental/Vision

401(k) with company match

Paid time off

Employee stock purchase plan

Parental leave

Job summary

Motorola Solutions in Chicago seeks a Senior AI Product Manager to lead the AI value stream within Design and Tools. You will own the end-to-end strategy, roadmap, and execution, guiding data scientists to build predictive and prescriptive models that enhance customer care and support workflows.

Partner with stakeholders to set vision, measure ROI, and drive adoption across agents, field staff, and partners, delivering cognitive shortcuts and automated processes that boost operational efficiency.

Qualifications

• Experience leading AI product initiatives in customer care.
• Strong collaboration with cross-functional teams.
• Proven ability to drive ROI from AI initiatives.

Responsibilities

• Define strategy, vision, and roadmap for AI projects.
• Collaborate with global stakeholders and product managers.
• Identify AI use cases and drive feature prioritization and delivery.

Skills

Generative AI

Conversational AI

NLP

Cloud computing

Data science leadership

Stakeholder communication

Tools

ServiceNow

Salesforce

AWS

Google Cloud

Azure

Job description

Senior AI Product Manager – Design and Tools (D&T)

At Motorola Solutions, we are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. You will own the end‑to‑end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. Guided by our corporate mission of “Solving for safer,” you will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models. By focusing on the “Assisted Experience,” this role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, field staff, and partners.

Key Responsibilities

Strategic Vision & Roadmap

• Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives
• Seek and analyze user feedback to prioritize features on the product roadmap based on impact and feasibility
• Track key product metrics and analyze user behavior to inform product improvements and measure solution ROI

Cross-Functional Collaboration

• Collaborate with global stakeholders to resolve conflicts and drive successful project delivery
• Drive requirements, design, and architecture for AI projects in partnership with Salesforce and ServiceNow product managers
• Build and communicate the value of delivered solutions to leadership while managing product launches

AI & Predictive Modeling

• Identify and prioritize AI use cases in the customer care domain to elevate support efficiencies
• Perform feature planning, prioritization, and execution for advanced automation capabilities

• Develop AI project charters and statements of work (SOW) to obtain stakeholder buy‑in for project initiation

Job Requirements

Technical Expertise

• Generative & Conversational AI to design and implement AI‑powered features for customer‑facing channels, including chatbots and virtual agents
• Natural Language Processing (NLP) to apply sentiment analysis and topic modeling for trend detection and root cause identification
• Cloud computing to work with leading public clouds such as AWS, Google Cloud, or Azure
• ServiceNow & Salesforce to leverage platform features and enhance the support workflow ecosystem

Professional Experience

• Customer Care Operations experience to support a high‑volume technical support organization and drive operational efficiency
• Data science leadership to serve as a thought leader and guide teams building predictive and prescriptive ML models
• Communication skills to work effectively under pressure and present technical value to leadership
• Time management to prioritize tasks, multitask, and manage time effectively across functional groups

Target Base Salary Range: $120,000 – $140,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401(k) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.