Senior AI Product Manager – Design & Tools Lead

Motorola Solutions; Allen (TX); On-site; USD 120,000 - 140,000; Full time

Job summary

Motorola Solutions is seeking a Senior AI Product Manager to own the end-to-end AI value stream within D&T. You’ll lead strategy, roadmap, and execution, guiding data scientists to build predictive and prescriptive ML models that automate workflows and improve agent efficiency.

You will drive cross-functional collaboration with global stakeholders, define requirements with Salesforce and ServiceNow partners, and prioritize AI use cases to deliver measurable ROI across customer care and

Qualifications

• Generative & Conversational AI to design and implement AI-powered features for customer-facing channels, including chatbots and virtual agents.
• NLP to apply sentiment analysis and topic modeling for trend detection and root cause identification.
• Cloud computing to work with leading public clouds such as AWS, Google Cloud, or Azure.
• ServiceNow & Salesforce to leverage platform features and enhance the support workflow ecosystem.

Responsibilities

• Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives.
• Collaborate with global stakeholders to resolve conflicts and drive successful project delivery.
• Identify and prioritize AI use cases in the customer care domain to elevate support efficiencies.

Skills

Generative & Conversational AI

NLP

Cloud computing

ServiceNow & Salesforce

Data science leadership

Communication skills

Time management

Job description

Motorola Solutions is seeking a Senior AI Product Manager to own the end-to-end AI value stream within D&T. You’ll lead strategy, roadmap, and execution, guiding data scientists to build predictive and prescriptive ML models that automate workflows and improve agent efficiency.

You will drive cross-functional collaboration with global stakeholders, define requirements with Salesforce and ServiceNow partners, and prioritize AI use cases to deliver measurable ROI across customer care and