AI Platform Administrator

Insight Global; Rogers (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking an AI Platform Administrator to manage enterprise AI platforms (Claude, ChatGPT Enterprise, and Microsoft 365 Copilot) and oversee platform settings, connectors, apps, and data sources. You will serve as the Level 2 escalation point for incidents, enforce governance, and support audits and compliance.

The role requires hands-on SaaS admin experience, scripting skills, and collaboration with Security, IAM, Legal, Privacy, IT, and business teams.

Qualifications

• 5+ years of enterprise SaaS administration experience with Level 2 support.
• Hands-on Microsoft 365 administration, licensing, and governance.
• Experience with Claude, ChatGPT Enterprise, or Microsoft 365 Copilot.
• Knowledge of SSO, SCIM provisioning, access controls, ITSM processes, and ServiceNow.
• Ability to work with audit logs and scripting in PowerShell or Python.

Responsibilities

• Manage enterprise SaaS platforms and governance practices.
• Serve as Level 2 escalation for platform incidents (access, licensing, integrations, tooling).
• Troubleshoot issues, document root causes, and escalate defects.
• Monitor audits, support compliance, and maintain configuration standards.
• Track adoption, utilization, tickets, and recurring issues; support user enablement.

Skills

SaaS administration

Microsoft 365 administration

Security & IT governance

Cross-functional collaboration

Tools

Claude

ChatGPT Enterprise

Microsoft 365 Copilot

SSO

SCIM provisioning

ServiceNow

PowerShell

Python

REST APIs

Job description

Job Description

We are seeking an AI Platform Administrator to manage enterprise AI platforms, including Claude, ChatGPT Enterprise, and Microsoft 365 Copilot. This individual will administer platform settings, connectors, applications, agents, permissions, and approved data sources while following established security and IT governance processes. The role will serve as the Level 2 escalation point for platform incidents involving access, authentication, licensing, integrations, desktop applications, and developer tooling. Responsibilities include troubleshooting technical issues, documenting root causes, escalating platform defects, and maintaining support runbooks and knowledge articles. The administrator will monitor audit activity, support compliance requirements, maintain configuration standards, and enforce appropriate data-handling practices. This person will track platform adoption, utilization, support volume, ticket trends, and recurring technical issues. They will also support user enablement through training, office hours, self-service resources, and approved AI tools and agents. The ideal candidate is a hands‑on enterprise SaaS administrator who can work effectively across Security, IAM, Legal, Privacy, IT, and business teams.

Skills and Requirements

5+ years of enterprise SaaS administration experience with strong Level 2 support experience. Hands‑on Microsoft 365 administration, including licensing, applications, and governance. Experience supporting or administering enterprise AI platforms such as Claude, ChatGPT Enterprise, or Microsoft 365 Copilot. Knowledge of SSO, SCIM provisioning, access controls, ITSM processes, and ServiceNow. Ability to work with audit logs, REST APIs, and basic PowerShell or Python scripting.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].