Senior AI OPS Engineer

JCS Solutions LLC; Fort Belvoir (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

401k retirement plan with employer-mat

Annual Professional Development Reimbr

Job summary

JCS Solutions LLC seeks a Senior AIOps Engineer to design, deploy, and manage AIOps across DoW networks in a secure environment. You will lead cross-team integrations with Network Engineering, ServiceNow, SolarWinds, and Splunk ITSI to deliver automated incident response and elevated mission availability.

You will architect telemetry pipelines, develop ML models with Splunk MLTK, and ensure secure data ingestion from cross-domain solutions.

Qualifications

• 7+ years of Splunk Enterprise design, clustering and SPL usage.
• 3+ years implementing AIOps workflows with ServiceNow integration.
• Proven ML model development and tuning using Splunk MLTK.
• DoD/DoW operations center experience preferred.
• Strong written and verbal communication for leadership reviews.

Responsibilities

• Lead AIOps platform initiative and liaison among Network Engineering, ServiceNow and SolarWinds teams.
• Architect closed-loop remediation workflows blending Splunk ITSI with ServiceNow modules.
• Maintain Splunk AIOps across classified enclaves for real-time situational awareness.
• Correlate SolarWinds data with server and app logs for enterprise health.
• Develop ML models to detect anomalies, threats, and degradations.
• Build secure data ingestion pipelines from cross-domain solutions.
• Use ITSI to reduce noise and prioritize high-impact mission alerts.
• Collaborate with CSSP to align AIOps insights with cyber defense.
• Stay updated on AIOps capabilities relevant to DoD missions.

Skills

Splunk Enterprise

AIOps

Python

ML Development

Communication

Tools

ServiceNow

SolarWinds

VMware vCenter

Splunk ITSI

SPL

Job description

JCS Solutions LLC is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.

Acting as the technical lead for this initiative, you will orchestrate integrations across existing Network Engineering, ServiceNow, and SolarWinds teams. You will utilize Splunk and the Machine Learning Toolkit (MLTK) to provide descriptive and predictive analytics and establish closed-loop automated incident response, ensuring the high availability of mission-essential infrastructure.

Benefits

• Health, dental, and vision insurance
• ~ Life insurance
• ~ Short-and-long term disability
• ~ 401k retirement plan with employer match
• ~ Annual Professional Development Reimbursement Program

Key Responsibilities

• Cross-Functional Leadership: Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, ServiceNow, and SolarWinds administration teams to establish unified telemetry pipelines.
• Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with ServiceNow Event Management and Incident Management modules.
• Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awareness.
• Normalize and correlate network performance and fault data from SolarWinds with server and application logs to provide a holistic view of enterprise health.
• Advanced ML Development: Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.
• Secure Data Integration: Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.
• Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alerts.
• Cyber Defense Support: Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).
• Mission Alignment: Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

Key Requirements

• Security Clearance: Platform Experience: 7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).
• AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (ServiceNow) for automated root cause analysis and remediation.
• Machine Learning: Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.
• Python).
• Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networks.
• Communication: Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvals.
• Experience aggregating and correlating telemetry from diverse tools, specifically SolarWinds, ServiceNow, and VMware vCenter.
• Splunk Enterprise Certified Architect or Splunk ITSI Certified Admin.
• Cloud Observability: Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi-cloud environments (Azure/AWS).
• Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloads.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

Customer Experience: Strive for excellence and delight our clients

Innovation: Embrace creative thinking to enable continual growth and powerful solutions

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

We want to emphasize thatwe do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.