AIOps Engineer SME

Career Listings; Fort Belvoir (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Tuition assistance

Vision insurance

Job summary

SarelaTech is seeking a Senior AIOps Engineer to lead design, deployment, and operation of AIOps solutions for DoW networks and systems. You will orchestrate Splunk, ServiceNow, and SolarWinds integrations, enable closed-loop incident response, and ensure high availability of mission-critical infrastructure.

You will drive ML development with Splunk MLTK, implement secure data pipelines, and coordinate with CSSP for cyber defense integration.

Qualifications

• Active TS/SCI clearance required at time of hire.
• United States citizenship required.
• 7+ years of Splunk Enterprise experience with architecture and SPL.
• 3+ years of AIOps with integration to ITSM (ServiceNow).
• Proven ML model development and tuning within Splunk MLTK.
• Advanced scripting for custom searches and API integrations (Python).
• Leadership experience coordinating multiple teams within DoD environments.
• Operational experience in a DoW/DoD NOC/SOC setting.

Responsibilities

• Lead the AIOps platform initiative as technical liaison with Network Engineering, ServiceNow, and SolarWinds teams.
• Architect closed-loop remediation workflows by integrating Splunk ITSI with ServiceNow modules.
• Maintain Splunk AIOps across unclassified and classified enclaves for real-time visibility.
• Integrate telemetry from SolarWinds with server/app logs for enterprise health view.
• Deploy ML models via Splunk MLTK to identify anomalies and threats.
• Engineer secure data ingestion pipelines from cross-domain solutions and tactical devices.
• Use ITSI to correlate events and reduce noise for mission-critical alerts.
• Collaborate with CSSP to feed AIOps insights into cyber defense operations.
• Maintain compliance with DoW STIGs and IL5/IL6; document architecture and traceability.
• Stay aligned with DoD/federal mission systems and evolving AIOps capabilities.

Skills

Splunk

ServiceNow

ITSM

AIOps

ML/MLTK

Python

Tools

Splunk ITSI

SolarWinds

VMware vCenter

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance

SarelaTech is seeking a Senior AIOps Engineer to support critical mission operations within a secure environment and lead the transformation of our IT Service Management (ITSM) capabilities. This role is responsible for the design, deployment, and management of AIOps solutions that enhance the reliability and security of Department of War (DoW) networks and systems.

Acting as the technical lead for this initiative, you will orchestrate integrations across existing Network Engineering, ServiceNow, and SolarWinds teams. You will utilize Splunk and the Machine Learning Toolkit (MLTK) to provide descriptive and predictive analytics and establish closed-loop automated incident response, ensuring the high availability of mission-essential infrastructure.

Primary Responsibilities

• Cross-Functional Leadership: Lead the AIOps platform initiative by acting as the primary technical liaison to existing Network Engineering, ServiceNow, and SolarWinds administration teams to establish unified telemetry pipelines.
• ITSM Orchestration & Automation: Architect closed-loop remediation workflows by deeply integrating Splunk ITSI alerts with ServiceNow Event Management and Incident Management modules.
• Mission-Critical Observability: Architect and maintain Splunk AIOps solutions across unclassified and classified enclaves to provide real-time situational awareness.
• Infrastructure Telemetry Integration: Normalize and correlate network performance and fault data from SolarWinds with server and application logs to provide a holistic view of enterprise health.
• Advanced ML Development: Deploy custom machine learning models via Splunk MLTK to identify anomalous behavior, potential cyber threats, and infrastructure degradations.
• Secure Data Integration: Engineer secure data ingestion pipelines for telemetry data from cross-domain solutions and tactical edge devices.
• Incident Reduction: Utilize IT Service Intelligence (ITSI) to correlate multi-source events, reducing noise and prioritizing high-impact mission alerts.
• Cyber Defense Support: Collaborate with the Cyber Security Service Provider (CSSP) to integrate AIOps insights into defensive cyber operations (DCO).
• Compliance & Documentation: Ensure all observability tools comply with DoW STIGs and IL5/IL6 protocols; develop and maintain architectural documentation and compliance traceability.
• Mission Alignment: Stay current on AIOps and related capabilities relevant to DoD, federal, and intelligence mission systems.

Required Qualifications

• Security Clearance: Active Top Secret / Sensitive Compartmented Information (TS/SCI) required at time of hire.
• Certification: Active IAT Level II certification (e.g., Security+ CE, CySA+, GSEC, or SSCP) required.
• Citizenship: United States Citizenship is required.
• Platform Experience: 7+ years of experience with Splunk Enterprise, including architectural design, cluster management, and advanced Search Processing Language (SPL).
• AIOps & ITSM: 3+ years of experience implementing AIOps workflows, including integration with enterprise ITSM solutions (ServiceNow) for automated root cause analysis and remediation.
• Machine Learning: Proven track record of building, testing, and tuning supervised and unsupervised models within the Splunk MLTK.
• Scripting & Automation: Advanced scripting skills for developing custom search commands, API integrations, and automating remediation tasks (e.g., Python).
• Leadership: Experience leading technical working groups and directing the efforts of adjacent infrastructure and development teams.
• Operational Experience: Prior experience working within a DoW/DoD Operations Center (NOC/SOC) or supporting mission-critical systems and networks.
• Communication: Must be able to present designs, plans, and analyses of alternatives to technical leadership boards for approvals.

Desired Qualifications

• Enterprise Aggregation: Experience aggregating and correlating telemetry from diverse tools, specifically SolarWinds, ServiceNow, and VMware vCenter.
• Expert Certification: Splunk Enterprise Certified Architect or Splunk ITSI Certified Admin.
• Cloud Observability: Experience with Cloud Native Computing Foundation (CNCF) observability tools in secure hybrid multi-cloud environments (Azure/AWS).
• RMF/ATO Knowledge: Understanding of the Risk Management Framework (RMF) and the Authorization to Operate (ATO) process for AI/ML workloads.