Senior AI Operations Manager

eTech Partners; United States; Hybrid; USD 121,000 - 201,000; Full time

Job summary

Etech Partners is seeking a Senior AI Operations Manager to own the production AI platforms, overseeing reliability, monitoring, incidents, SLAs and DevOps. The role is primarily remote with on-site attendance 2-3 times per month in Birmingham or London.

You will lead operational performance across AI/analytics platforms, coordinate offshore teams, manage cloud APIs, security and governance, and drive the model lifecycle and incident response with senior stakeholders.

Qualifications

• Strong experience operating AI, analytics or technology platforms in production.
• Solid DevOps experience, including CI/CD, monitoring and incident management.
• Understanding of AI/ML, including generative AI and model lifecycle management.
• Experience with cloud platforms, APIs and enterprise architectures.
• Microsoft AI experience, ideally Azure AI Foundry and Microsoft Copilot.
• Knowledge of AI security, governance and responsible AI.
• Experience leading or coordinating offshore/distributed teams.
• Strong stakeholder management and communication skills.
• Typically 5+ years' technology operations experience, with 2+ years in AI/advanced analytics or equivalent.

Responsibilities

• Own the operational performance, reliability and continuous improvement of enterprise AI platforms.
• Oversee monitoring, incidents, SLAs and DevOps processes.
• Coordinate offshore/distributed teams and manage stakeholder expectations.
• Ensure security, governance and lifecycle management for AI models.
• Collaborate with product and engineering teams to keep platforms resilient.

Skills

AI operations

DevOps

Production platforms

Cloud platforms

Stakeholder management

Team coordination

Job description

Senior AI Operations Manager

This role is primarily remote, with onsite attendance required 2-3 times per month in either Birmingham or London.

We are recruiting a Senior AI Operations Manager to take ownership of the operational performance, reliability and continuous improvement of enterprise AI platforms.

The role is looking for someone who can own AI platforms in production, including reliability, monitoring, incidents, SLAs, operational readiness and DevOps.

Experience Needed

• Strong experience operating AI, analytics or technology platforms in production.
• Solid DevOps experience, including CI/CD, monitoring and incident management.
• Understanding of AI/ML, including generative AI and model lifecycle management.
• Experience with cloud platforms, APIs and enterprise architectures.
• Microsoft AI experience, ideally Azure AI Foundry and Microsoft Co-pilot.
• Knowledge of AI security, governance and responsible AI.
• Experience leading or coordinating offshore/distributed teams.
• Strong stakeholder management and communication skills.
• Typically 5+ years' technology operations experience, with 2+ years in AI/advanced analytics or equivalent.

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