Automation Operations Manager

TEC Partners - Technical Recruitment Specialists; United States; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

TEC Partners - Technical Recruitment Specialists is seeking an experienced Automation Operations Manager to join a major organisation undergoing automation, AI and digital transformation. You will own the reliability, performance and operational management of a growing automation and AI estate, while leading an external managed service team responsible for production support.

This senior role requires a strong background in IT operations, ITSM and experience with Power Platform, RPA, Logic Apps,

Qualifications

• 10+ years in IT operations, application support, automation operations or similar.
• Strong experience managing production technology environments and outsourced/managed service providers.
• Proven ownership of service performance, major incidents and operational delivery.

Responsibilities

• Own the operational performance, reliability and resilience of automation and AI platforms.
• Lead and manage an external managed service provider against agreed SLAs.
• Act as the senior escalation point for major incidents and drive incident, problem, change and release management.
• Oversee platforms including Power Platform, RPA, Logic Apps, workflow automation and AI-enabled solutions.
• Drive monitoring, service improvement, root-cause analysis and operational reporting.
• Ensure services meet security, governance and compliance requirements.
• Work closely with Architecture, Engineering and Platform teams across the technology lifecycle.
• Shape and continuously improve the automation operations function as it scales.

Skills

IT operations

Incident & problem management

Service delivery

Stakeholder management

Managed service providers

Tools

Power Platform

RPA

Logic Apps

Azure

Job description

Location: Hybrid - 1 day p/week South Coast, 4 days remote

Type: Permanent

We are looking for an experienced Automation Operations Manager to join a major organisation undergoing significant investment in automation, AI and digital transformation.

This is a senior operational leadership role within a newly established Process & Intelligent Automation function. You will take ownership of the reliability, performance and operational management of a growing automation and AI estate, while leading an external managed service team responsible for production support.

Key Responsibilities

• Own the operational performance, reliability and resilience of automation and AI platforms
• Lead and manage an external managed service provider against agreed SLAs
• Act as the senior escalation point for major incidents and drive effective incident, problem, change and release management
• Oversee platforms including Power Platform, RPA, Logic Apps, workflow automation and AI-enabled solutions
• Drive monitoring, service improvement, root-cause analysis and operational reporting
• Ensure services meet security, governance and compliance requirements
• Work closely with Architecture, Engineering and Platform teams across the technology lifecycle
• Shape and continuously improve the automation operations function as it scales

What we're looking for

• 10+ years' experience across IT operations, application support, automation operations or similar
• Strong experience managing production technology environments and outsourced/managed service providers
• Proven ownership of service performance, major incidents and operational delivery
• Strong ITSM knowledge, particularly incident, problem, change and release management
• Experience with automation platforms such as Power Platform, RPA, Logic Apps or equivalent
• Good understanding of Azure/cloud-based environments
• Strong stakeholder management and leadership skills
• Experience operating within complex, regulated or business-critical environments would be advantageous

This is an excellent opportunity to build and shape a new automation operations capability, with significant exposure to senior stakeholders and the opportunity to influence how automation and AI are operated and scaled across the organisation.