Senior AI-First Customer Success Manager (Remote)

Bask Health; United States; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Remote Worldwide

Job summary

Bask Health is seeking an experienced Customer Success professional to own the full customer lifecycle for a diverse enterprise base, including onboarding, adoption, expansion and renewals. You will partner with stakeholders to drive usage, analyze engagement metrics, and deliver demos to maximize value from the Bask platform.

This role demands a proactive, autonomous, and highly articulate individual who thrives in a fast-paced startup.

Qualifications

• 7+ years of experience in Customer Success, Client Services, or SaaS at a similar scale.
• Experience handling large enterprise customer portfolios.
• Excellent written and verbal communication skills.
• Proactive problem solving and independent work spirit.

Responsibilities

• Build strong relationships with Bask's customers and own the full lifecycle from onboarding to renewals.
• Partner with stakeholders to drive user adoption and customize engagement initiatives.
• Analyze engagement metrics and report value, trends and opportunities to key stakeholders.
• Deliver program demos and provide technical answers to maximize platform use.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Skills

Customer Success

SaaS

Enterprise accounts

Communication

Job description

Bask Health is seeking an experienced Customer Success professional to own the full customer lifecycle for a diverse enterprise base, including onboarding, adoption, expansion and renewals. You will partner with stakeholders to drive usage, analyze engagement metrics, and deliver demos to maximize value from the Bask platform.

This role demands a proactive, autonomous, and highly articulate individual who thrives in a fast-paced startup.