Senior AI Engineer - Contact Center & Conversational Tech

Ascensus; Charlotte (NC); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Paid-Time-Off

Job summary

Ascensus is seeking a software engineer to design, develop, and support conversational AI solutions across our contact center platforms. You’ll work with a modern tech stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, Git, and Azure DevOps to deliver virtual agents and AI-powered workflows.

The role emphasizes rapid iteration, intelligent automation, and collaboration with cross-functional teams in a fast-paced Agile environment.

Qualifications

• Extensive .NET experience for web apps and back-end services.
• Strong REST API design and integration skills across distributed systems.
• Proficiency with Python for data and automation tasks.
• Experience building AI solutions using Azure OpenAI and LangChain.
• Familiarity with CI/CD pipelines, automation, and IaC practices.
• Knowledge of NICE CXone or similar contact center platforms.

Responsibilities

• Design, develop, test, and maintain conversational AI experiences.
• Create and optimize prompts, intents, and knowledge retrieval flows.
• Analyze transcripts to improve AI accuracy and customer satisfaction.
• Integrate NICE CXone with internal systems via APIs and events.
• Build containerized apps and deploy via Azure DevOps pipelines.
• Collaborate with cross-functional teams on AI capabilities.

Skills

.NET development

REST APIs design

Python development

AI / prompt engineering

Agile / Scrum

Education

Bachelor's degree in CS or related field

Tools

Docker

Git

Azure DevOps

PostgreSQL

NICE CXone

LangChain

Azure OpenAI

Job description

Ascensus is seeking a software engineer to design, develop, and support conversational AI solutions across our contact center platforms. You’ll work with a modern tech stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, Git, and Azure DevOps to deliver virtual agents and AI-powered workflows.

The role emphasizes rapid iteration, intelligent automation, and collaboration with cross-functional teams in a fast-paced Agile environment.