Senior Conversational AI Engineer - Contact Center

Ascensus; Athens (GA); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

401(k) match

Medical

Dental

Vision

Paid time off

Job summary

Ascensus is seeking a software engineer to design, develop, and support conversational AI solutions across our contact center platforms. You will work with a modern stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, Cursor, Git, and Azure DevOps to deliver high-value software and automated workflows.

You will build virtual agents, agent-assist tools, and AI-powered business processes, collaborating with cross-functional teams to improve customer and agent experiences and

Qualifications

• Experience building AI solutions using Azure OpenAI, LangChain, and RAG.
• Proficient in .NET and Python for web apps and back-end services.
• Experience with Docker, Git, Azure DevOps, CI/CD pipelines, and IaC.
• Familiar with NICE CXone or similar contact center platforms.

Responsibilities

• Design, develop, test, and maintain conversational AI experiences (voice/chatbots).
• Create and optimize prompts, intents, and knowledge retrieval.
• Analyze transcripts to improve AI accuracy and customer satisfaction.
• Build integrations between NICE CXone and internal systems via APIs.

Skills

Python

.NET

REST APIs

AI & Prompt Eng

Cloud & AI platforms

Agile/Scrum

Communication

Tools

Azure OpenAI

LangChain

NICE CXone

PostgreSQL

Docker

Git

Azure DevOps

REST APIs

Job description

Ascensus is seeking a software engineer to design, develop, and support conversational AI solutions across our contact center platforms. You will work with a modern stack including Python, .NET, Azure OpenAI, LangChain, PostgreSQL, Docker, Cursor, Git, and Azure DevOps to deliver high-value software and automated workflows.

You will build virtual agents, agent-assist tools, and AI-powered business processes, collaborating with cross-functional teams to improve customer and agent experiences and