Senior Principal PM, Cloud Platform & AI Strategy

Servicenow; Kirkland (WA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking an experienced Product Manager for the Cloud Platform to define strategy and execute roadmaps across commercial, sovereign, partner-hosted, and customer-operated environments. You will own strategic initiatives, drive cross-functional alignment, and influence executive-level decisions while partnering with field teams to enable growth and global scale.

The role requires deep cloud and SaaS expertise, a strong ownership mindset, and the ability to navigate ambiguity in a

Qualifications

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 12+ years of product management in cloud platforms, enterprise software, or SaaS (or 8 years with a Master's, or 5 years with a PhD).
• Deep knowledge of cloud computing architectures and hyperscaler ecosystems (AWS, Azure, GCP).
• Strong understanding of enterprise SaaS platforms and operating cloud services at global scale.
• Proven experience defining product strategy and roadmaps for complex platforms.
• Ability to drive cross-functional initiatives across engineering, operations, security, compliance, legal, partnerships, and GTM.
• Exceptional ownership mindset; drive initiatives across organizations.
• Identify organizational gaps, create clarity, and drive action to achieve business objectives.
• Strong analytical and strategic thinking; synthesize information for decisions.
• Experience in market analysis, competitive assessments, and customer discovery.
• Translate complex business/technical requirements into clear product priorities.
• PM as a GM mindset; communicate effectively to executives and technical audiences.
• Influence without authority; lead initiatives across large organizations.
• Self-starter in fast-paced, collaborative, ambiguous environments.
• Experience with hyperscalers, cloud providers, or large SaaS.
• Experience supporting globally distributed SaaS platforms and multi-region deployments.
• Experience with cloud security, compliance, data residency, or regulated cloud environments.
• Experience driving cloud transformation and architecture modernization.
• Familiarity with AI infrastructure and AI workloads impact on platform architecture.
• Experience supporting strategic customer engagements and executive briefings.

Responsibilities

• Drive cross-functional execution across engineering, operations, security, legal, compliance, infrastructure, and GTM to deliver platform initiatives.
• Build alignment among stakeholders and drive decisions in complex, matrixed environments.
• Communicate priorities clearly to executive, technical, and customer audiences.
• Inform strategic investment decisions by evaluating customer requirements, regulatory trends, cloud developments, and hyperscalers.
• Integrate customer feedback, business priorities, and technical constraints into clear product recommendations.
• Develop executive-level recommendations and communicate complex tradeoffs across stakeholders.
• Partner with field teams on strategic customer opportunities and cloud-related discussions.
• Support market expansion and evolving customer requirements.
• Own strategic initiatives; drive outcomes across organizations and silos.
• Identify gaps, drive action, and lead workstreams beyond traditional roles.
• Demonstrate flexibility by stepping into leadership where needed to meet priorities.
• Lead with ownership and accountability to shape the cloud platform strategy.

Skills

AI integration

Cloud architectures

Enterprise SaaS

Product strategy

Cross-functional leadership

Ownership mindset

Strategic thinking

Analytical thinking

Market analysis

Requirements translation

GM mindset

Communication

Influence without authority

Self-motivation

Hyperscaler experience

Global SaaS

Cloud security/compliance

Cloud transformation

Strategic customer engagements

Education

Bachelor's degree

Master's degree

PhD

Job description

ServiceNow is seeking an experienced Product Manager for the Cloud Platform to define strategy and execute roadmaps across commercial, sovereign, partner-hosted, and customer-operated environments. You will own strategic initiatives, drive cross-functional alignment, and influence executive-level decisions while partnering with field teams to enable growth and global scale.

The role requires deep cloud and SaaS expertise, a strong ownership mindset, and the ability to navigate ambiguity in a