Senior AI‑Driven Service Designer

Gusto; Denver (CO); Hybrid; USD 173,000 - 215,000; Full time

Benefits offered by this job

Equity compensation

Competitive salary

Health insurance

Job summary

Gusto is looking for an experienced service designer to create AI-assisted workflows and improve customer journey designs in Denver. This role requires a strong background in service design and experience with AI technologies to enhance team efficiency.

In this position, you will collaborate closely with operational and product teams to understand customer interactions and optimize experiences across the board. The job offers a competitive salary and unique benefits that emphasize equity and personal growth.

Join a creative team dedicated to empowering small businesses by designing innovative solutions that integrate human and AI efforts, thereby enriching customer experience.

Qualifications

• 8+ years of service design experience within technology organizations.
• Experience influencing decisions in fast-moving environments.
• Ability to visualize complex service ecosystems.

Responsibilities

• Design complex customer journeys where coordination matters.
• Build AI-assisted service design workflows.
• Facilitate cross-journey coordination and learning.

Skills

Service design experience

AI fluency

Cross-functional collaboration

Operational decision-making

Strong communication

Tools

AI-assisted workflows

Prototyping tools

Job description

Gusto is looking for an experienced service designer to create AI-assisted workflows and improve customer journey designs in Denver. This role requires a strong background in service design and experience with AI technologies to enhance team efficiency.

In this position, you will collaborate closely with operational and product teams to understand customer interactions and optimize experiences across the board. The job offers a competitive salary and unique benefits that emphasize equity and personal growth.

Join a creative team dedicated to empowering small businesses by designing innovative solutions that integrate human and AI efforts, thereby enriching customer experience.