AI-Driven HR Experience Designer

Triwill Group; New York (NY); Hybrid; USD 177,000 - 222,000; Full time

Benefits offered by this job

Equity (RSUs)

Job summary

Gusto is hiring for a product design leader focused on AI-driven HR experiences across HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents. You will shape cross-functional service design for two-sided interactions between small business owners and HR advisers, ensuring responsible AI use in a high-stakes domain.

You will partner with PM, engineering, and data teams, anchoring strategy, architecture, and governance as you frame ambiguity, evaluate AI outputs, and drive

Qualifications

• 5+ years of product design experience shipping in B2B SaaS.
• Experience designing AI-powered experiences and handling uncertainty and human override.
• Experience with journey mapping and service blueprinting for two-sided products.
• Ability to evaluate AI-generated design and content in a compliance domain.

Responsibilities

• Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents — four AI-powered product surfaces that share a common knowledge layer.
• Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
• Make judgment calls about AI outputs — when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
• Define how trust, uncertainty, graceful failure, and human override show up across these surfaces — patterns that will inform AI experience design across the broader HRX org.
• Co-lead product direction with PM, engineering, and data partners across four teams. You'll be a co-owner of strategy, not a downstream executor of it.
• Frame ambiguous problems and align partners around a clear direction, often before the data is in.
• Conduct and direct research with customers and HR partners to validate these experiences in a high-stakes compliance domain.

Skills

Product design

AI in design

Two-sided product design

Figma

Tools

Figma

Job description

Gusto is hiring for a product design leader focused on AI-driven HR experiences across HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents. You will shape cross-functional service design for two-sided interactions between small business owners and HR advisers, ensuring responsible AI use in a high-stakes domain.

You will partner with PM, engineering, and data teams, anchoring strategy, architecture, and governance as you frame ambiguity, evaluate AI outputs, and drive