Senior AI-Driven Process Engineer (Remote)

Airbnb, Inc.; Oregon; Hybrid; USD 156,000 - 195,000; Full time

Job summary

Airbnb is seeking a Senior Business Process Manager to join the Service Optimization team. You will design AI-ready processes, prototype workflows, and lead large-scale, cross-functional process initiatives across Community Support, Policy, Finance and Product.

You will apply Lean Six Sigma, build AI prototypes, and measure outcomes with KPIs, driving adoption and sustained improvements across the customer journey and agent workflows.

Qualifications

• Lean Six Sigma Black Belt certification or equivalent process engineering expertise.
• Ability to build AI prototypes and proof-of-concept workflow automations.
• Strong systems thinking to map upstream/downstream impacts.
• Advanced statistical methods and measurement systems analysis.
• Proven change management, stakeholder alignment, and adoption measurement.

Responsibilities

• Develop business strategies across people, process, and technology.
• Lead cross-functional process engineering initiatives from problem definition to measurable outcomes.
• Design processes for AI-readiness and automation by default.
• Build AI prototypes to validate process designs and test viability.
• Communicate progress to senior leadership with clear narratives and measurable outcomes.

Skills

Lean Six Sigma Black Belt

Systems thinking

AI prototyping

Statistical analysis

Change management

Stakeholder communication

Cross-functional collaboration

Travel willingness

Education

Bachelor's Degree in Industrial Engineering or related field

Tools

No-code/low-code platforms

AI tools

Job description

Airbnb is seeking a Senior Business Process Manager to join the Service Optimization team. You will design AI-ready processes, prototype workflows, and lead large-scale, cross-functional process initiatives across Community Support, Policy, Finance and Product.

You will apply Lean Six Sigma, build AI prototypes, and measure outcomes with KPIs, driving adoption and sustained improvements across the customer journey and agent workflows.