Senior Process Improvement Lead, AI & Automation

Airbnb, Inc.; Oregon; Hybrid; USD 132,000 - 155,000; Full time

Job summary

Airbnb, Inc. is seeking a Business Process Improvement Lead to drive large-scale cross-functional projects within Community Support. You will design and pilot new processes, apply Lean Six Sigma tools, and use AI to measure impact and guide decisions.

The role partners with Product, Engineering, Data Analytics, and Operations to improve the guest and agent experience. This US-based, remote-eligible position requires the ability to travel up to 20% and live in a state where Airbnb has an entity.

Qualifications

• 5+ years of post-graduate experience in operations (industrial engineering or similar preferred experience).
• Lean Six Sigma Green Belt or Black Belt certified or equivalent process engineering expertise.
• Demonstrated ability to use AI to improve quality and efficiency within internal workflows.
• Demonstrated ability to design processes for AI-readiness and automation.
• Ability to travel up to 20% of time.

Responsibilities

• Leads large cross-functional process engineering initiatives from problem definition through measurable outcomes using Lean Six Sigma tools.
• Apply systems thinking to map upstream and downstream context before prescribing solutions.
• Design processes for AI-readiness and automation with measurable day-one impact.
• Build AI prototypes to validate process designs using AI tools and workflow platforms.
• Conduct basic process simulation to test designs under real-world conditions.
• Continuously improve process designs across the customer journey and related functions to inform multi-year roadmaps.
• Establish KPIs and use statistical process control to track outcomes post-launch.
• Lead change management to ensure adoption and sustainability of improvements.
• Collaborate with Product and Technology to translate process requirements into tooling specifications.

Skills

Lean Six Sigma

AI in workflows

Systems thinking

Analytical skills

Communication skills

Education

Bachelor's Degree in Industrial Engineering or related field

Tools

AI tools

Data analytics tools

Job description

Airbnb, Inc. is seeking a Business Process Improvement Lead to drive large-scale cross-functional projects within Community Support. You will design and pilot new processes, apply Lean Six Sigma tools, and use AI to measure impact and guide decisions.

The role partners with Product, Engineering, Data Analytics, and Operations to improve the guest and agent experience. This US-based, remote-eligible position requires the ability to travel up to 20% and live in a state where Airbnb has an entity.