Senior AI-Driven Infrastructure & Capacity Engineer

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 140,000 - 220,000; Full time

Job summary

JPMorganChase in the United States seeks a Senior Lead Infrastructure Engineer to own capacity management for key Consumer & Community Banking apps. You will drive AI-assisted analyses, build scalable tooling, and lead cross-functional capacity and risk initiatives across platforms.

You will champion observability, dashboards, and governance, translating technical findings into business impact while mentoring engineers and shaping roadmaps for resiliency and performance.

Qualifications

• Extensive infrastructure engineering knowledge with AI-aware workflows.
• Ability to validate AI recommendations for resiliency and security.
• Experience managing capacity at enterprise scale with KPIs and governance.
• Strong dashboards and analytics experience across multi-source data.

Responsibilities

• Leads end-to-end Capacity Management strategy and operating model for CCB apps.
• Drives cross-functional capacity planning and risk management.
• Modernizes capacity processes, data flows, and tooling.
• Advances observability with real-time KPIs, dashboards, and alerts.
• Automates runbooks for headroom uplift and load management.
• Builds AI skills/agents to streamline recurring workflows with governance.
• Produces executive reports on portfolio status, risks, and recommendations.

Skills

Infrastructure capacity

AI capabilities

Observability dashboards

SRE collaboration

Stakeholder management

Cloud experience

Scripting / automation

Education

Formal infrastructure training/certification

Tools

Grafana

Dynatrace

ELK

Power BI

Qlik

Tableau

Job description

JPMorganChase in the United States seeks a Senior Lead Infrastructure Engineer to own capacity management for key Consumer & Community Banking apps. You will drive AI-assisted analyses, build scalable tooling, and lead cross-functional capacity and risk initiatives across platforms.

You will champion observability, dashboards, and governance, translating technical findings into business impact while mentoring engineers and shaping roadmaps for resiliency and performance.