Senior AI-Driven Implementation Lead

Supermove; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Supermove in the United States is seeking an implementations specialist to own end-to-end ERP/configuration projects for moving companies. You’ll kickoff, configure, test, train, and launch deployments, then hand off to customer success.

You’ll map billing, subcontractor payments, general ledger interfaces (Sage Intacct, QuickBooks), set up multi-location structures, and integrate van-line connections. You’ll work hands-on with customers daily.

Qualifications

• 5+ years implementing or configuring complex business software (ERP, accounting, payroll, field-service, or vertical SaaS) for customers.
• Experience with field-heavy businesses like construction, home services, fleet or logistics is a plus.
• Technical understanding of APIs, webhooks and data syncs; SQL or scripting is a plus.
• Ability to manage multiple projects simultaneously and communicate clearly with customers.

Responsibilities

• Run implementations from kickoff to go-live: discovery, configuration, testing, training, launch and date ownership.
• Translate pricing, tariffs and payment terms into working configuration (billing formulas, hourly minimums, commissions).
• Design multi-location account structures and reusable templates for scale.
• Set up accounting integrations with Sage Intacct or QuickBooks and reconcile ledgers.
• Connect customers to van lines so orders and settlements flow without retyping.
• Configure AI-driven Autopilot workflows and determine human-in-the-loop needs.
• Document bugs and feature requests with customer quotes and screenshots; drive them with engineering.
• Train customer teams on the system and its day-to-day use.
• Improve implementation playbooks, checklists and handoffs; onboard new team members.

Skills

ERP implementation

Customer communication

SQL basics

AP AR knowledge

Tools

Sage Intacct

QuickBooks

APIs

Job description

Supermove in the United States is seeking an implementations specialist to own end-to-end ERP/configuration projects for moving companies. You’ll kickoff, configure, test, train, and launch deployments, then hand off to customer success.

You’ll map billing, subcontractor payments, general ledger interfaces (Sage Intacct, QuickBooks), set up multi-location structures, and integrate van-line connections. You’ll work hands-on with customers daily.