Senior AI-Driven Business Analyst - Omni-Channel

My3tech; Houston (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

My3tech in Houston, TX is seeking a Senior Business Analyst to lead AI-enabled digital initiatives across customer-facing platforms. You will shape requirements for omni-channel self-service, partner with product, data services, and UX, and drive agile delivery.

Ideal candidates have 8+ years as a BA, strong AI experience, and excellent stakeholder communication to translate complex AI concepts into actionable solutions.

Qualifications

• 8+ years as a Business Analyst with senior/lead experience (BA4).
• Experience with AI-enabled solutions (conversational AI, automation, predictive/recommendation systems).
• Strong Agile delivery experience with Scrum/Kanban, user stories, and backlog management.

Responsibilities

• Lead analysis and requirements definition for omni-channel self-service features on customer-facing platforms (website, chatbot, mobile app).
• Analyze end-to-end customer journeys to identify friction points and improve digital adoption, satisfaction, and efficiency.
• Partner with business, data services, UX and Product teams to define user stories, acceptance criteria, and success metrics.
• Identify and evaluate opportunities to apply AI and ML (chatbots, virtual assistants, predictive insights, automation, sentiment analysis).
• Translate complex AI concepts into clear business and functional requirements for scalable digital experiences.
• Defines the vision of Product.
• Serve as liaison between business stakeholders and technical teams, ensuring alignment and agile execution.

Skills

Senior BA (BA4)

Conversational AI / chatbots

Automation and intelligent workflows

Predictive or recommendation systems

Agile product delivery (Scrum/Kanban)

User stories & backlog management

Stakeholder management & communication

Job description

My3tech in Houston, TX is seeking a Senior Business Analyst to lead AI-enabled digital initiatives across customer-facing platforms. You will shape requirements for omni-channel self-service, partner with product, data services, and UX, and drive agile delivery.

Ideal candidates have 8+ years as a BA, strong AI experience, and excellent stakeholder communication to translate complex AI concepts into actionable solutions.