Senior AI-Driven Banking Solutions Analyst

East West Bank; New York (NY); On-site; USD 130,000 - 225,000; Full time

Job summary

East West Bank is seeking a hands-on Senior Business Analyst to lead design and delivery of scalable, AI-enabled solutions across Payments, FX, and Digital Banking. You will own requirements, process architecture, and outcomes, partnering with risk, compliance, and operations in an agile model.

The role sits in Enterprise AI Strategy & Transformation and focuses on modernizing workflows, integrating systems, and accelerating responsible AI adoption across the bank’s core capabilities.

Qualifications

• 8+ years of hands-on experience in process design, application and product design, or workflow transformation within financial services.
• Experience designing AI-enabled business solutions including GenAI or LLM workflows.
• Strong proficiency in BPMN process modeling, use case design, and data flow mapping.
• Proven agile delivery in cross-functional product or transformation teams.
• Ability to design REST API-enabled workflows in collaboration with engineering.

Responsibilities

• Lead end-to-end business analysis across payments, FX, commercial banking, and digital channels.
• Translate business needs into structured process models, use cases, and data flow maps.
• Design AI-enabled solutions with governance, explainability, and human-in-the-loop controls.
• Drive rapid prototyping and iterative use case discovery with stakeholders.
• Own integration and API-enabled workflow design across core banking systems and digital channels.
• Lead agile ceremonies including sprint planning and backlog refinement.
• Embed risk, compliance, and audit controls from inception.
• Define and track KPIs and value realization for transformation initiatives.
• Perform other duties as assigned.

Skills

AI-enabled solutions

Process design

Agile delivery

Stakeholder management

Rest API design

Education

Bachelor's degree in Information Systems/Computer Science/Business/Engineering/Finance

MBA or advanced degree preferred

Tools

Lucidchart

Miro

Visio

JIRA

Confluence

Postman

Swagger/OpenAPI

MuleSoft/Azure API Management

Job description

East West Bank is seeking a hands-on Senior Business Analyst to lead design and delivery of scalable, AI-enabled solutions across Payments, FX, and Digital Banking. You will own requirements, process architecture, and outcomes, partnering with risk, compliance, and operations in an agile model.

The role sits in Enterprise AI Strategy & Transformation and focuses on modernizing workflows, integrating systems, and accelerating responsible AI adoption across the bank’s core capabilities.