Senior AI-Driven Banking Product Manager

Fidelity Information Services, LLC; Jacksonville (FL); On-site; USD 126,000 - 214,000; Full time

Job summary

Fidelity Information Services, LLC in Jacksonville, FL seeks an experienced Horizon Product Manager to define how AI-powered agents integrate into core banking workflows, enabling autonomous task execution and decision support.

You will collaborate across AI engineering, product, client executives, and operations to deliver differentiated intelligent banking solutions and drive enterprise AI strategy. Travel up to 20% may be required.

Qualifications

• 5+ years of banking experience or related banking software development experience.
• 5+ years of product management experience, ideally in financial services or fintech.
• Knowledge of core banking processing and cross-application processing.
• Technical aptitude to define requirements for system-level modifications.
• Experience with Agile development processes.
• Understanding of AI product design principles, including grounding, tool orchestration, human oversight, agent autonomy, and responsible AI practices.
• Familiarity with AI evaluation concepts, including reliability, consistency, safety, and performance measurement for AI-powered experiences.

Responsibilities

• Define and articulate the product vision, strategy, and roadmap for core Agentic AI initiative ensuring alignment with FIS's business objectives and client needs.
• Prepare and present product plans, identifying risks, opportunities, and revenue growth strategies.
• Monitor market trends, competitor offerings, and regulatory changes to drive product innovation and identify opportunities for growth.
• Oversee product launches, enhancements, and releases to market, ensuring high-quality delivery and client satisfaction.
• Convert business problems into requirements and acceptance criteria in epics for development teams.
• Manages project inventory during the budget planning process, interlocks with companion partners, and prioritizes work as needed to deliver against the annual plan.
• Develops and maintains product roadmap content, drives timely delivery, and communicates business rationale for roadmap updates.
• Partners closely with development teams to evaluate enhancement requests for strategic value and align resources to highpriority initiatives.
• Engages and interacts with clients during feedback sessions, focus groups, user groups and requirements gathering sessions.
• Presents product capabilities and industry thought leadership to external audiences via webinars and client conferences.
• Responsible for commercialization of new products and services.
• Coordinates and facilitates pilot initiatives, acting as the primary client contact, securing pilot agreements, and tracking progress.
• Acts as an escalation point for client issues requiring product change or resolution.
• May require up to 20% travel.

Skills

Banking experience

Product management

Core banking

Technical aptitude

Agile

AI product design

AI evaluation concepts

Communication of AI capabilities

Job description

Fidelity Information Services, LLC in Jacksonville, FL seeks an experienced Horizon Product Manager to define how AI-powered agents integrate into core banking workflows, enabling autonomous task execution and decision support.

You will collaborate across AI engineering, product, client executives, and operations to deliver differentiated intelligent banking solutions and drive enterprise AI strategy. Travel up to 20% may be required.