Senior AI Deployment Architect (Remote)

Zoom; Phoenix (AZ); Híbrido; USD 124.000 - 271.000; Jornada completa

Descripción de la vacante

Zoom is seeking an AI Deployment Strategist in Phoenix to lead end-to-end production deployments of next-generation Virtual Agents powered by LLMs. You will design multi-step workflows, fine-tune models, and connect agent decisions with CRM/ERP systems, while shaping prompts and TTS to meet brand standards.

The role emphasizes collaboration with customer teams, hands-on Python/JavaScript development, and a hybrid work approach across offices and remote environments.

Formación

• 3+ years in a technical, customer-facing role focused on AI/ML or highly technical SaaS products.
• Proven hands-on experience deploying LLM solutions using agentic frameworks such as LangChain, LlamaIndex, or similar tools.
• Deep expertise in voice stacks and TTS integration, with demonstrated skill using prompt engineering to control prosody, tone, and pacing.
• Demonstrated ability to write and manage iterative prompts that guide both generative text logic and speech synthesis quality.
• Solid software development skills in Python for prototyping, API integration, and production deployment.
• Familiarity with modern DevOps practices.
• Exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and executive stakeholders.

Responsabilidades

• Design and implement multi-step conversational workflows using agentic frameworks, enabling LLM agents to execute complex multi-tool tasks including database checks and transactions.
• Fine-tune Large Language Models (LLMs) to achieve optimal performance, low latency, and minimal hallucination in real-time voice conversations.
• Build and deploy custom full-stack Python and JavaScript solutions that connect agent decision-making with customer back-end systems such as CRM, ERP, and knowledge bases.
• Craft and iterate advanced LLM prompts, including chain-of-thought and few-shot techniques, to guide conversation flow, maintain context, and ensure accurate tool use in live voice interactions.
• Engineer TTS components, including ElevenLabs, Azure, and Cartesia, to fine-tune tone, pacing, emphasis, and prosody to match conversation context and brand standards.
• Conduct A/B testing and performance monitoring on TTS output to ensure high acoustic quality, latency compliance, and emotional appropriateness.
• Partner directly with customer engineering and executive teams as an embedded technical expert, mapping complex business goals to agentic AI solutions.
• Own end-to-end production deployments with continuous optimization and performance tuning informed by real-world voice traffic data.
• Translate field challenges, LLM failure modes, and TTS requirements into actionable input for Core Engineering and Product to drive platform innovation.

Conocimientos

LLM deployment

Agentic frameworks

Python

TTS integration

Voice tech

Prompt engineering

API integration

DevOps familiarity

Herramientas

LangChain

LlamaIndex

ElevenLabs

Azure

Cartesia

CRM

ERP

Descripción del empleo

Zoom is seeking an AI Deployment Strategist in Phoenix to lead end-to-end production deployments of next-generation Virtual Agents powered by LLMs. You will design multi-step workflows, fine-tune models, and connect agent decisions with CRM/ERP systems, while shaping prompts and TTS to meet brand standards.

The role emphasizes collaboration with customer teams, hands-on Python/JavaScript development, and a hybrid work approach across offices and remote environments.