Senior AI Delivery Lead

ASAPP; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

ASAPP is seeking a Senior AI Project Manager to lead customer-facing software and AI delivery projects from initiation to closure in our Customer Experience organization. The role requires coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience.

You will drive delivery discipline across our strategic enterprise engagements in a player-coach capacity, mentoring teams while also contributing hands-on work and

Responsibilities

• Manage customer-facing software and AI delivery projects end to end, ensuring alignment with scope, timelines, and customer expectations across the full project lifecycle.
• Build and maintain project plans, schedules, and core delivery documentation to support transparency and accountability across teams.
• Communicate project status, risks, and dependencies clearly to enterprise customers and internal stakeholders, including executive leadership.
• Coordinate cross-functional teams spanning Solutions Engineering, Product, and Customer Success through each phase of delivery.
• Support escalation handling with professionalism and timely follow-through, serving as a steady point of contact for customers navigating complex deployments.
• Contribute to PMO best-practice development and continuous improvement efforts as our delivery organization scales.
• Adjust project plans proactively in response to changing priorities, customer needs, or evolving product capabilities.

Job description

ASAPP is seeking a Senior AI Project Manager to lead customer-facing software and AI delivery projects from initiation to closure in our Customer Experience organization. The role requires coordinating across technical and business teams to ensure clear communication, predictable execution, and a high-quality customer experience.

You will drive delivery discipline across our strategic enterprise engagements in a player-coach capacity, mentoring teams while also contributing hands-on work and