Senior AI Automation Engineer – Hybrid (Enterprise)

University of Colorado Anschutz; Aurora (CO); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Paid time off

ECO Pass

Job summary

University of Colorado Anschutz is seeking a Senior AI Support Engineer to design, deploy, and optimize AI agents and automated workflows across campus systems. Join a cross-functional team focused on reliable AI-enabled solutions that improve service delivery and efficiency.

You will collaborate with Information Strategy and Services to build scalable automation, provide frontline support, and drive governance and best practices across AI platforms and integrations.

Qualifications

• Bachelor's degree in CS/IS/CE/IT or related field.
• 2–4 years of pro-level experience designing, building, deploying AI agents and automated workflows.
• Experience with Python, REST APIs, JSON, OAuth, and SQL for application development, data integration, and automation.
• Experience integrating AI agents with enterprise systems using LLM APIs, tool/function calling, MCP, or similar agent connectivity frameworks.
• Applicants must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Designing, configuring, and supporting AI agents using approved enterprise AI platforms.
• Assisting departments with identifying use cases and translating business requirements into agent-based solutions.
• Providing front-line and advanced support for AI agents, automations, and integrations.
• Monitoring agent performance, troubleshooting issues, and optimizing solutions for reliability and effectiveness.
• Supporting users with onboarding, adoption, best practices, and agent lifecycle management.
• Developing and maintaining AI agents, copilots, and conversational experiences using enterprise AI platforms.
• Building and supporting integrations between AI platforms and campus systems, applications, databases, and knowledge repositories.
• Designing and maintaining workflows that leverage AI to automate business processes and improve operational efficiency.
• Troubleshooting technical issues related to AI agents, APIs, integrations, authentication, data access, and workflow execution.
• Developing and maintaining SOPs, knowledge base articles, technical documentation, and implementation guides.
• Evaluating new AI capabilities, platforms, and development frameworks to provide recommendations on future enhancements.
• Supporting AI platform administration, permissions, access controls, and agent deployment processes.
• Assisting with AI governance and exception review processes to ensure solutions align with institutional standards and policies.
• Partnering with Information Security, Compliance, Legal, and Privacy teams to assess risks associated with AI agents, automations, and integrations.
• Collaborating with business stakeholders to gather requirements, prioritize enhancements, and deliver scalable AI solutions.
• Participating in vendor engagements and platform roadmap discussions related to AI agent technologies.
• Delivering training, workshops, office hours, and user enablement activities that increase AI literacy and successful adoption.
• Helping evaluate the security, compliance, operational, and data governance impacts of AI-powered solutions.
• Identifying opportunities to automate support processes and improve user experiences through AI agents and workflow automation.

Skills

Python development

REST APIs

JSON

OAuth

SQL

AI agent development

Workflow automation

Education

Bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field

Tools

Microsoft Copilot Studio

Azure AI

OpenAI

Gemini

Claude

Power Automate

Boomi

TeamDynamix

Job description

University of Colorado Anschutz is seeking a Senior AI Support Engineer to design, deploy, and optimize AI agents and automated workflows across campus systems. Join a cross-functional team focused on reliable AI-enabled solutions that improve service delivery and efficiency.

You will collaborate with Information Strategy and Services to build scalable automation, provide frontline support, and drive governance and best practices across AI platforms and integrations.