Senior AI Architect for Rewire Field Experience

Bristol-Myers Squibb Co; Princeton (NJ); On-site; USD 169,000 - 205,000; Full time

Benefits offered by this job

Health coverage

Wellbeing programs

Paid time off

Job summary

Bristol Myers Squibb is seeking an Associate Director to own the architecture for the core Rewire Field experience, uniting AI agents, CRM, and orchestration in a seamless field workflow.

You will define IT architecture across AI prep, field intelligence, post-call agents, and HCP-facing AI agents, ensuring secure integration with Veeva Vault CRM and adjacent platforms while aligning with coaching and performance systems.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Data Science, or a related field.
• Minimum 8 years of experience in enterprise solution architecture, commercial technology, AI architecture, digital product architecture, or field-facing technology.
• Experience designing connected enterprise experiences spanning multiple applications, data sources, workflows, and user interfaces.
• Strong knowledge of APIs, event-driven architecture, middleware, data products, master data, real-time integrations, identity, authorization, and workflow orchestration.

Responsibilities

• Define and maintain the end-to-end IT architecture for the core Rewire Field experience: the AI Prep Agent, Field Intelligence Dashboard, AI Post-Call Agent, and HCP-Facing AI Agents, spanning experience, application, integration, intelligence, data, and security layers.
• Design a connected experience that allows field users to move seamlessly from insight to understanding, recommendation, action, and feedback without repeatedly navigating between systems.
• Architect the integration of the AI Prep Agent, Field Intelligence Dashboard, and AI Post-Call Agent into one continuous pre-call, interaction, and post-call experience.
• Define integration patterns between Veeva Vault CRM, Databricks, data products, orchestration services, enterprise AI capabilities, and other field-facing platforms that support the core experience.
• Partner with the CRM migration team to ensure new Vault capabilities, objects, workflows, and data models support the future core experience rather than simply replicating current-state processes.
• Ensure the architecture supports the Rewire Field principles of a simpler, personalized, AI-enabled field experience that reduces administrative burden and strengthens customer engagement.

Skills

AI architecture

Contextual reasoning

Workflow orchestration

Enterprise architecture

APIs/ integrations

Education

Bachelor's or Master's degree in CS/Engineering/IS/Data Science

Tools

Veeva Vault CRM

Databricks

Azure/AWS

Job description

Bristol Myers Squibb is seeking an Associate Director to own the architecture for the core Rewire Field experience, uniting AI agents, CRM, and orchestration in a seamless field workflow.

You will define IT architecture across AI prep, field intelligence, post-call agents, and HCP-facing AI agents, ensuring secure integration with Veeva Vault CRM and adjacent platforms while aligning with coaching and performance systems.