Associate Director, Rewire Field Experience and Agentic AI Architect

Bristol Myers Squibb; Princeton (NJ); On-site; USD 170,000 - 230,000; Full time

Job summary

Bristol Myers Squibb is seeking an Associate Director to design and own the IT architecture for a connected, AI-enabled field engagement platform for biopharma sales reps.

The role defines end-to-end architecture integrating CRM (Veeva Vault), AI agents, dashboards, and workflows to streamline pre-call, interaction, and post-call activities across global deployments.

Qualifications

• Bachelor's or Master's in CS, Engineering, or related field.
• 8+ years in enterprise solution or AI architecture, with experience in CRM platforms, APIs, cloud technologies, and regulated industry standards.
• Strong knowledge of AI orchestration, human-in-the-loop workflows, security, privacy, and compliance.

Responsibilities

• Define end-to-end architecture integrating CRM (Veeva Vault), AI agents, dashboards, and workflows to streamline pre-call, interaction, and post-call activities.
• Collaborate with Commercial, Data, UX, and compliance teams.
• Ensure secure, compliant, and scalable solutions.
• Align architecture with adjacent coaching and performance tools.
• Oversee iterative delivery, pilot testing, and value measurement.

Skills

AI architecture

CRM platforms

APIs

Cloud technologies

Security

Privacy & compliance

Education

Bachelor's or Master's in CS/Engineering

Tools

Azure

AWS

Databricks

Veeva Vault CRM

Job description

Role: Associate Director, Rewire Field Experience & Agentic AI Architect

Responsible for designing and owning the IT architecture of a connected, AI-enabled field engagement platform for biopharma sales reps.

Responsibilities

• Define end-to-end architecture integrating CRM (Veeva Vault), AI agents, dashboards, and workflows to streamline pre-call, interaction, and post-call activities.
• Collaborate with Commercial, Data, UX, and compliance teams.
• Ensure secure, compliant, and scalable solutions.
• Align architecture with adjacent coaching and performance tools.
• Oversee iterative delivery, pilot testing, and value measurement.

Requirements

• Bachelor's or Master's in CS, Engineering, or related field.
• 8+ years in enterprise solution or AI architecture, with experience in CRM platforms, APIs, cloud technologies (Azure, AWS, Databricks), and regulated industry standards.
• Strong knowledge of AI orchestration, human-in-the-loop workflows, security, privacy, and compliance.

Preferred

• Experience with Veeva Vault CRM.
• AI-enabled field or sales tools.
• Global deployments.
• Architecture certifications (e.g., TOGAF, cloud certs).

High-Value

• Biopharma commercial AI platform.
• Connected field experience.
• Regulated industry.
• Cloud and enterprise AI tech.
• Collaboration with cross-functional teams.

Work Setup

Role based on core responsibilities, location details not specified.