Senior AI Agent Architect — Enterprise Conversational Design

Parloa; New York (NY); On-site; USD 145,000 - 185,000; Full time

Job summary

A leading conversational AI firm is seeking a Senior Agent Architect to design and implement cutting-edge AI-powered agents for customer service. You'll collaborate with enterprise customers to build scalable solutions, translating their needs into conversational workflows. Ideal candidates will have 3+ years in a technical role focusing on conversational AI and LLMs. This role offers a competitive salary range of $145,000 - $185,000 and a chance to shape the future of customer experience.

Qualifications

• 3+ years of experience in a customer-facing, technical role.
• Hands-on experience in conversation design and AI agent implementation.
• Strong experience working with LLMs and prompting techniques.

Responsibilities

• Design and implement AI-powered agents for customer service.
• Collaborate with engineers to integrate customer systems via APIs.
• Support customers in adopting best practices for conversational AI.

Skills

Experience in conversational AI

Analytical and problem-solving skills

Attention to detail

Project and stakeholder management

Tools

APIs

A/B testing

Job description

A leading conversational AI firm is seeking a Senior Agent Architect to design and implement cutting-edge AI-powered agents for customer service. You'll collaborate with enterprise customers to build scalable solutions, translating their needs into conversational workflows. Ideal candidates will have 3+ years in a technical role focusing on conversational AI and LLMs. This role offers a competitive salary range of $145,000 - $185,000 and a chance to shape the future of customer experience.